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Flash movies will not play since updating to v13.0

Posted

Flash will not run at all no matter which site I am on, this includes YouTube. I tried disabling AdBlock and NoScript but that made no difference. I am running the latest Adobe Flash plugin 11.3.300.257 64bit.

Additional System Details

This happened

Every time Firefox opened

This started when...

After updating to v13.0

Installed Plug-ins

Flash, Silverlight, Shockwave, Air, Quicktime, Acrobat, Cooliris, Google Update, Google Earth, IE Tab 2, Java deployment, Real player, VLC web player

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.3
true
adblockpopups@jessehakanen.net
AniWeather
0.8.35
true
{4176DFF4-4698-11DE-BEEB-45DA55D89593}
ColorZilla
2.7.1
true
{6AC85730-7D0F-4de0-B3FA-21142DD85326}
Cooliris
1.12.3.58254
true
piclens@cooliris.com
Cutyfox URL Shortener (bit.ly, is.gd, goo.gl)
1.4.1
true
cutyfox@apps.metzweb.net
Dictionnaire français «Classique & Réforme 1990»
4.3
true
fr-classique-reforme1990@dictionaries.addons.mozilla.org
Dictionnaire français «Moderne»
4.3
true
fr-moderne@dictionaries.addons.mozilla.org
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
DownThemAll!
2.0.13
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Flash Video Downloader Youtube Downloader
3.6.2
true
artur.dubovoy@gmail.com
FlashGot
1.4.5
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
FoxLingo
2.7.3
true
{ef62e1ce-d2a4-4cdd-b7ec-92b120366b66}
Google Analytics Opt-out Browser Add-on
0.9.6
true
{6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}
HyperSnap Helper
1.0
true
jid0-GWN5cQ7aNwf7gXzAEIjPjwc37Gg@jetpack
IE Tab 2 (FF 3.6+)
4.1.3.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
MAFIAAFire Redirector
0.9d
true
MafiaaFire@mafiaafire.com
MAFIAAFIRE: Gee! No evil!
1.0.0.0
true
CustomGoogle@mafiaafire.com
NoScript
2.4.5rc7
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
RealPlayer Browser Record Plugin
15.0.4
true
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
RoboForm Toolbar for Firefox
7.7.8.8
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Sothink Flash Downloader
1.10
true
{BAEBEF65-9289-47c5-8524-C345CC5D860D}
VideoGet FireFox extension
2.0
true
{85E85FF9-E50C-42DE-8A3D-61485FD6C8DB}
IE Tab
2.0.20120203
false
{77b819fa-95ad-4f2c-ac7c-486b356188a9}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage
https://signin.ebay.fr/ws/eBayISAPI.dll?SignIn&UsingSSL=1&pUserId=&co_partnerId=2&siteid=71&ru=http%3A%2F%2Fk2b-bulk.eba…
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
browser.tabs.warnOnClose
false
dom.ipc.plugins.enabled.npcoolirisplugin.dll
false
dom.ipc.plugins.enabled.npietab2.dll
false
extensions.lastAppVersion
13.0
font.name.serif.x-western
Arial
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
network.http.max-connections
30
places.database.lastMaintenance
1339007812
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 5870
Vendor ID
0x1002
Device ID
0x68a0
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.763.0.0
Driver Date
8-10-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 5870) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

thosas 0 solutions 9 answers

Hi guys - for me this helped. If Flash player is working in IE, then: Close Firefox - open Internet Explorer - got to the Adobe Flash Player Site:

http://get.adobe.com/de/flashplayer/

In IE you can see there is the 64-bit version - (in Firefox there was just the 32-bit version) - get to: (others)

http://get.adobe.com/de/flashplayer/otherversions/

choose your system and version download it via internet explorer and install the adobe flash player restart firefox and it should work. helped me after wasting one day of my life to find a solution, alle sites work just fine now. hope this helps.

Modified by thosas

Helpful Reply

The site you provided (http://get.adobe.com/flashplayer/otherversions/) gives access to the 32 bit version only. I had the 64 bit version from http://www.filehippo.com/download_flashplayer_firefox_64/

My system is protected by Rollback Rx so, frustrated by the problem, I decided to rollback to prior to the v13.0 update. All was well again and yet I decided to try one more thing, update the Flash player plugin from v11.2.202.235 to v11.3.300.257 and again it stopped working.

In summary, at least where my system is concerned, the culprit is not Firefox v13.0, it's the latest Flash player plugin.

Update: Seems I'm not the only one. See this post on Adobe's own forum: http://forums.adobe.com/message/4484664

A http://is.gd/GLOdgZ Google search shows there are plenty of people complaining on various forums.

Modified by 7leagues