New Tabs page not loading, how do I fix it?
I'm getting this message..
The address isn't valid The URL is not valid and cannot be loaded.
Web addresses are usually written like
http://www.example.com/
Make sure that you're using forward slashes (i.e. /).
Chosen solution
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites
- https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing
All Replies (4)
Chosen Solution
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Thank You for your fast response, I will give it a try and get back to you! :)
maybe the preference for the new tab page isn't set correctly (an extension might have altered the page in the past). to check that please enter about:config in the location bar & search for the preference called "browser.newtab.url" - it should be set to about:newtab in order for the new tab page to show up. in case it isn't, right-click and reset it...
Ok I have found the problem. It seems to conflict with tool-bars! I only use two of them. Xfinity toolbar causes the error message. My "gamers-unite" toolbar just reverts to previous version page "about tabs"
Xfinity is a toolbar associated with my cable company and gamers-unite I have been using for well over a year. I guess I can try to turn it on when I need it and turn it off when I want to use the new tabs page.