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Having a problem with Firefox using Hotmail email. Inbox - as checking messages it freezes up or a 1 item window follows cursor and does not allow you to enter


I am having a problem accessing Hotmail email messages via Fireflox server. When I am in the Inbox, reviewing messages, it either freezes up or a "1 item" small icon window follows cursor and does not allow me to enter messages or do anything. Have to log off and start over. Suggestions>?

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  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

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  • Top 10 Contributor
2365 solutions 20923 answers

Can you detect any pattern to it, whether related to messages with attachments, or particular advertising on the page, etc.?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

(Usually the dialog will refer to live.com rather than hotmail.com, that's normal.)

Then try reloading the page and logging in again. Does that help?

Question owner

No, it doesn't seem like there is a particular type of email message that this occurs on. It happens periodically/daily - it either freezes up and does not allow you to access anything, until you log out and sign in again. Or, there is a "1 item" icon window (that is what it actually says on window) that follows cursor around and does not allow you to access/enter any messages.

I tried suggestion and will see how it goes. Thank you, David