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when I click on a link in my Outlook Express email the computer freezes and I have to close Outlook Express down

Posted

When I click on a link in my email the computer freezes and I have to close Outlook Express using alt/ctrl/delete.

I am running:_ XP Home version 2002 with service pack 3 Outlook Express for emails Firefox 12.0 - set as default browser

Any help would be gratefully appreciated.

Robbie

When I click on a link in my email the computer freezes and I have to close Outlook Express using alt/ctrl/delete. I am running:_ XP Home version 2002 with service pack 3 Outlook Express for emails Firefox 12.0 - set as default browser Any help would be gratefully appreciated. Robbie

Additional System Details

Crash ID

after hitting alt/ctrl/delete I get a pop-up saying "this program is not responding"

Installed Plug-ins

Shockwave for Director, Windows Media Player Plug-in Dynamic Link Library, Java Deployment Toolkit 6.0.230.5, Adobe Acrobat, Java(TM) Platform SE 7 U4, Java Deployment Toolkit 7.0.40.255, Shockwave Flash 11.2 r202, QuickTime Plug-in 7.7.2, 2007 Microsoft Office system, Microsoft® DRM, Windows Presentation Foundation, iTunes Application Detector, Google Updater, Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

AliceWyman
  • Moderator
240 solutions 2594 answers

First, make sure that Firefox is set as the default browser. Ref: Make Firefox your default browser and Setting Firefox as the default browser does not work - What to do. If links in Outlook Express that should open Firefox freeze the entire computer, you could try temporarily setting Internet Explorer (or another browser) as the default (see http://kb.mozillazine.org/Default_browser#Using_Set_Program_Access_and_Defaults for one way to do that).

If clicking links in Outlook Express still freezes the computer, you should seek help in a Windows XP forum or an Outlook Express forum ... for example, I found these with a google search:

First, make sure that Firefox is set as the default browser. Ref: [[How to make web links open in Firefox by default]] and [[Setting Firefox as the default browser does not work]]. If links in Outlook Express that should open Firefox freeze the entire computer, you could try temporarily setting Internet Explorer (or another browser) as the default (see http://kb.mozillazine.org/Default_browser#Using_Set_Program_Access_and_Defaults for one way to do that). If clicking links in Outlook Express still freezes the computer, you should seek help in a Windows XP forum or an Outlook Express forum ... for example, I found these with a google search: *http://answers.microsoft.com/en-us/windows/forum/windows_xp-networking/outlook-express-6-causing-computer-to-freeze/75fb3e15-0934-4fb9-888b-3d82d6c7ae10 *http://www.windowsbbs.com/microsoft-mail-outlook-outlook-express-windows-mail/88467-can-not-open-links-e-mail.html

Modified by AliceWyman