when I click on a link in my Outlook Express email the computer freezes and I have to close Outlook Express down
When I click on a link in my email the computer freezes and I have to close Outlook Express using alt/ctrl/delete.
I am running:_ XP Home version 2002 with service pack 3 Outlook Express for emails Firefox 12.0 - set as default browser
Any help would be gratefully appreciated.
Additional System Details
after hitting alt/ctrl/delete I get a pop-up saying "this program is not responding"
Shockwave for Director, Windows Media Player Plug-in Dynamic Link Library, Java Deployment Toolkit 188.8.131.52, Adobe Acrobat, Java(TM) Platform SE 7 U4, Java Deployment Toolkit 184.108.40.206, Shockwave Flash 11.2 r202, QuickTime Plug-in 7.7.2, 2007 Microsoft Office system, Microsoft® DRM, Windows Presentation Foundation, iTunes Application Detector, Google Updater, Google Update
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
First, make sure that Firefox is set as the default browser. Ref: Make Firefox your default browser and Setting Firefox as the default browser does not work - What to do. If links in Outlook Express that should open Firefox freeze the entire computer, you could try temporarily setting Internet Explorer (or another browser) as the default (see http://kb.mozillazine.org/Default_browser#Using_Set_Program_Access_and_Defaults for one way to do that).
If clicking links in Outlook Express still freezes the computer, you should seek help in a Windows XP forum or an Outlook Express forum ... for example, I found these with a google search:
Modified by AliceWyman