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How do I get Norton Toolbar into Firefox 12?

Posted

How do I get Firefox 12 to work with Norton 360. As advised, I've updated Norton using Liveupdate until it says no more updates available, restarted computer THEN tried to locate the Norton addon in Firefox to enable it. However, no Norton addons are listed. Help appreciated.thx

Modified by Noah_SUMO

Chosen solution

Good stuff - glad you got it fixed.

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Additional System Details

Installed Plug-ins

  • Google Update
  • Yahoo Application State Plugin
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Ed 95 solutions 596 answers

Helpful Reply

Hi nuyaoh,

If you can't find the toolbar by following the Norton advice:

https://www-secure.symantec.com/norto.../help-solutions.jsp?lg=english&ct=united+states&docid=v58055475_EndUserProfile_en_us&product=home&version=1&pvid=f-home

https://community.norton.com/t5/Norto.../704071

Then it sounds like something has gone wrong with the Norton installation. If the toolbar is not in the add-ons list then I think that means it has not been installed. I would contact Norton Support.

If you can't get a response from them then the next thing I would try would be to completely uninstall Norton and install again from scratch. You would need to ensure that you store the product key or whatever so that you don't lose the time remaining on your licence. I am not a Norton support person or even a Norton user so I don't know what exactly would be involved in this process.

Norton Support should be your first port of call. I hope that helps.

--Edward

Modified by Ed

Question owner

Edward- Thanks for the info. need to work out how to speak to Norton Support vs the virtual Ray.

Question owner

Needed to get Norton 360 vn 6 installed with help of Norton Support as via DIY it collapsed. Also noted the Norton Add-Ons were in Extensions.

Ed 95 solutions 596 answers

Chosen Solution

Good stuff - glad you got it fixed.