Flash no longer works with latest version of Firefox and Flash on my iMac?
I keep getting the "You need to install or upgrade Flash player..." many times when I try to watch a Flash video. Well, it is already installed. Also, on those sites where it might work, first I get a greyed screen with a place for me to click. When I click, I sometimes see the video.
I keep getting the "You need to install or upgrade Flash player..." many times when I try to watch a Flash video. Well, it is already installed.
Also, on those sites where it might work, first I get a greyed screen with a place for me to click. When I click, I sometimes see the video.
All Replies (9)
This is the message I get
Can you post your installed plugins?
- Help > Troubleshooting Information
- https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
See also the about:plugins page, via the location/address bar.
Application Basics
Name
Firefox
Version
14.0a2
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20120509 Firefox/14.0a2
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AllMyTube
2.4.0.61
true
{AFC4D939-F57F-45D7-9364-C3A010D73046}
DownloadHelper
4.9.9
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FlashGot
1.4.3
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Gmelius™, Towards a Better Gmail
5.1
true
gmailadsremover@florian.bersier
Hard Refresh
1.0
true
hardrefresh@ttg.org
PackageMapping.com Extension
1.1
true
{52a6a832-4251-430b-8202-46b4463ee1ea}
Password Exporter
1.2.1
true
{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Plugins Toggler
1.2.1
true
{996bb709-9ff1-4b3e-a865-b5820fd84345}
Social Fixer
6.533
true
socialfixer@mattkruse.com
Tab Mix Plus
0.4.0.1
true
{dc572301-7619-498c-a57d-39143191b318}
TinyURL Generator
2.5.1
true
tinyurl.addon@fast-chat.co.uk
Tidy Facebook Chat
0.1.3
false
jid0-qn6ncWExzBpMk6qxcFYBaj7ITn4@jetpack
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.sessionstore.resume_from_crash
false
browser.startup.homepage
https://www.google.com/advanced_search|about:blank
browser.startup.homepage_override.buildID
20120509042005
browser.startup.homepage_override.mstone
14.0a2
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.disable_open_during_load
false
extensions.lastAppVersion
14.0a2
font.minimum-size.x-western
14
font.name.monospace.x-western
Courier New
font.name.sans-serif.x-western
Gill Sans
font.name.serif.x-western
Gill Sans
font.size.fixed.x-western
17
font.size.variable.x-western
17
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1336474865
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
plugin.disable_full_page_plugin_for_types
video/x-flv
plugins.click_to_play
true
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x1002
Device ID
0x944a
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 4850 OpenGL Engine -- 2.1 ATI-7.18.18
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
quartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
Enabled plugins
Find more information about browser plugins at mozilla.org.
Find updates for installed plugins at mozilla.com/plugincheck.
Help for installing plugins is available from plugindoc.mozdev.org.
Shockwave Flash
File: Flash Player.plugin
Version: 11.3.300.250
Shockwave Flash 11.3 r300
MIME Type Description Suffixes
application/x-shockwave-flash Shockwave Flash swf
application/futuresplash FutureSplash Player spl
QuickTime Plug-in 7.7.1
File: QuickTime Plugin.plugin
Version: 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
application/sdp SDP stream descriptor sdp
video/quicktime QuickTime Movie mov,qt,mqv
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mp4 MPEG-4 media mp4
audio/x-m4b AAC audio book m4b
video/3gpp 3GPP media 3gp,3gpp
audio/webm Matroska/WebM file mkv,mka,webm
image/jpeg2000 JPEG2000 image jp2
audio/mid MIDI mid,midi,smf,kar
audio/basic uLaw/AU audio au,snd,ulw
image/x-tiff TIFF image tif,tiff
image/x-png PNG image png
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/mp4 MPEG-4 media mp4
image/pict PICT image pict,pic,pct
audio/x-aiff AIFF audio aiff,aif,aifc,cdda
audio/x-m4p AAC audio m4p
application/x-mpeg AMC media amc
video/webm Matroska/WebM file mkv,mka,webm
application/x-rtsp RTSP stream descriptor rtsp,rts
image/jpeg2000-image JPEG2000 image jp2
audio/x-aac AAC audio aac,adts
audio/x-m4a AAC audio m4a
image/png PNG image png
audio/mp3 MP3 audio mp3,swa
video/x-matroska Matroska/WebM file mkv,mka,webm
image/x-macpaint MacPaint image pntg,pnt,mac
audio/ac3 AC3 audio ac3
image/x-pict PICT image pict,pic,pct
audio/x-ac3 AC3 audio ac3
video/x-m4v Video m4v
audio/aiff AIFF audio aiff,aif,aifc,cdda
audio/vnd.qcelp QUALCOMM PureVoice audio qcp,qcp
audio/midi MIDI mid,midi,smf,kar
audio/wav WAVE audio wav,bwf
audio/x-mpeg3 MP3 audio mp3,swa
video/x-nuv NuppelVideo nuv
audio/x-gsm GSM audio gsm
image/x-sgi SGI image sgi,rgb
video/sd-video SD video sdv
audio/x-caf CAF audio caf
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/x-midi MIDI mid,midi,smf,kar
image/x-bmp BMP image bmp,dib
video/avi Video For Windows avi,vfw,vfw,avi,gvi,divx,vp6
video/x-flv Flash Video flv
audio/x-mp3 MP3 audio mp3,swa
audio/x-matroska Matroska/WebM file mkv,mka,webm
image/tiff TIFF image tif,tiff
audio/x-wav WAVE audio wav,bwf
image/jp2 JPEG2000 image jp2
video/3gpp2 3GPP2 media 3g2,3gp2
audio/aac AAC audio aac,adts
video/msvideo Video For Windows avi,vfw,vfw,avi,gvi,divx,vp6
audio/mpeg3 MP3 audio mp3,swa
application/x-sdp SDP stream descriptor sdp
audio/x-tta True Audio tta
video/x-msvideo Video For Windows avi,vfw,vfw,avi,gvi,divx,vp6
audio/AMR AMR audio AMR
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
image/x-jpeg2000-image JPEG2000 image jp2
image/x-targa TGA image targa,tga
audio/3gpp 3GPP media 3gp,3gpp
audio/3gpp2 3GPP2 media 3g2,3gp2
image/x-quicktime QuickTime image qtif,qti
video/flc AutoDesk Animator flc,fli,cel
Java Applet Plug-in
File: JavaAppletPlugin.plugin
Version: 14.2.2
Displays Java applet content, or a placeholder if Java is not installed.
MIME Type Description Suffixes
application/x-java-applet;version=1.1.3 Java applet
application/x-java-applet Basic Java Applets javaapplet
application/x-java-applet;version=1.2.2 Java applet
application/x-java-applet;version=1.5 Java applet
application/x-java-vm Java applet
application/x-java-applet;version=1.3.1 Java applet
application/x-java-applet;jpi-version=1.6.0_31 Java applet
application/x-java-applet;version=1.3 Java applet
application/x-java-applet;version=1.1.2 Java applet
application/x-java-applet;version=1.1 Java applet
application/x-java-applet;version=1.2.1 Java applet
application/x-java-applet;version=1.6 Java applet
application/x-java-applet;version=1.4.2 Java applet
application/x-java-applet;version=1.4 Java applet
application/x-java-applet;version=1.1.1 Java applet
application/x-java-applet;version=1.2 Java applet
iPhotoPhotocast
File: iPhotoPhotocast.plugin
Version: 7.0
iPhoto6
MIME Type Description Suffixes
application/photo iPhoto 700
Shockwave for Director
File: DirectorShockwave.plugin
Version: 11.6.4r634
Adobe Shockwave for Director Netscape plug-in, version 11.6.4
MIME Type Description Suffixes
application/x-director Shockwave for Director dcr,dir,dxr
Google Earth Plug-in
File: Google Earth Web Plug-in.plugin
Version: 6.2
The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
MIME Type Description Suffixes
application/geplugin Google Earth browser plugin
Flip4Mac Windows Media Plugin
File: Flip4Mac WMV Plugin.plugin
Version: 2.4.1.4
The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
MIME Type Description Suffixes
video/x-ms-asf Windows Media Video asf
video/x-ms-asx Windows Media Playlist asx
audio/x-ms-wax Windows Media Playlist wax
application/x-ms-wmp Windows Media Plugin
video/x-ms-wmp Windows Media Video wmp
application/x-mplayer2 Windows Media Plugin
video/x-ms-wmx Windows Media Playlist wmx
video/x-ms-wm Windows Media Video wm
video/x-ms-wvx Windows Media Playlist wvx
video/x-ms-wmv Windows Media Video wmv
video/x-ms-asf-plugin Windows Media Plugin
audio/x-ms-wma Windows Media Audio wma
application/asx Windows Media Plugin
Silverlight Plug-In
File: Silverlight.plugin
Version: 5.0.61118.0
5.0.61118.0
MIME Type Description Suffixes
application/x-silverlight Microsoft Silverlight xaml
application/x-silverlight-2 Microsoft Silverlight xaml
doubleTwist Web Plugin
File: doubleTwistWebPlugin.bundle
Version: 3
doubleTwist Web Plugin
MIME Type Description Suffixes
application/x-vnd-doubleTwist doubleTwist Web Plugin
Microsoft Office Live Plug-in
File: OfficeLiveBrowserPlugin.plugin
Version: 12.2.6
Office Live Update v1.0
MIME Type Description Suffixes
application/officelive Office Live Update v1.0
Picasa
File: Picasa.plugin
Version: 1.0
Picasa plugin.
MIME Type Description Suffixes
application/x-picasa-detect 3.1 picasa
Modified by cor-el
You seem to be having the Shockwave Flash 11.3 r300 beta release.
Does it work better if you remove that plugin and install the regular Flash player release?
Uh...I see no way to REMOVE a plug in. I can disable one, but remove? Where is the remove button?
use the uninstaller provided by adobe for your system
http://helpx.adobe.com/flash-player/k.../uninstall-flash-player-mac-os.html
You can find a link to remove the Flash 11.3 player at the bottom of the page in this link:
I uninstalled and reinstalled the proper flash file. Still no go.