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Updated to FF 13.0 and Yahoo Mail won't stay signed in-even after deleting cookies.

Posted

I am using Firefox 13.0 Beta 2 and my Yahoo Mail account, which is set to sign in every two weeks, is requiring me to log in every 20-40 minutes. I experimented with my wife's account and it does the same thing.

Additional System Details

Sites Affected

http://mail.yahoo.com

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Provides additional functionality on Facebook. See our web site for details.
  • Office Live Update v1.5
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name Firefox
Version 13.0
User Agent Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder Show Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory
Extensions
Name Version Enabled ID
DownloadHelper 4.9.9 true {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Flash Video Downloader Youtube Downloader 3.6.0 true artur.dubovoy@gmail.com
Microsoft .NET Framework Assistant 0.0.0 true {20a82645-c095-46ed-80e3-08825760534b}
Yahoo! Toolbar 2.4.6.20120119024823 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}
AVG Safe Search 12.0.0.1912 false {1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Important Modified Preferences
Name Value
accessibility.typeaheadfind true
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 1048576
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size_cached_value 1048576
browser.display.background_color #C0C0C0
browser.display.use_system_colors true
browser.fixup.alternate.enabled false
browser.history_expire_days.mirror 90
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId -1
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 3
browser.places.updateRecentTagsUri false
browser.startup.homepage http://us.mg6.mail.yahoo.com/neo/launch?|http://www.ebay.com/dsc/i.html?LH_TitleDesc=1&_sacat=0&_from=R40&_nkw=home+netw…
browser.startup.homepage_override.buildID 20120501201020
browser.startup.homepage_override.mstone 13.0
browser.tabs.warnOnClose false
browser.tabs.warnOnOpen false
dom.max_chrome_script_run_time 0
dom.max_script_run_time 0
extensions.lastAppVersion 13.0
font.internaluseonly.changed false
font.name.serif.x-western Arial
general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729)
gfx.blacklist.suggested-driver-version 257.21
keyword.URL http://www.google.com/search?&q=
network.cookie.prefsMigrated true
places.database.lastMaintenance 1336577385
places.history.expiration.transient_current_max_pages 50273
places.history.expiration.transient_optimal_database_size 80436756
places.last_vacuum 1296695307
print.print_bgcolor false
print.print_bgimages false
print.print_command
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_printer KodakESP9200+0528
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
print.print_unwriteable_margin_bottom 0
print.print_unwriteable_margin_left 0
print.print_unwriteable_margin_right 0
print.print_unwriteable_margin_top 0
print.printer_Adobe_PDF.print_bgcolor false
print.printer_Adobe_PDF.print_bgimages false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts false
print.printer_Adobe_PDF.print_edge_bottom 0
print.printer_Adobe_PDF.print_edge_left 0
print.printer_Adobe_PDF.print_edge_right 0
print.printer_Adobe_PDF.print_edge_top 0
print.printer_Adobe_PDF.print_evenpages true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft &PT
print.printer_Adobe_PDF.print_footerright &D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft &T
print.printer_Adobe_PDF.print_headerright &U
print.printer_Adobe_PDF.print_in_color true
print.printer_Adobe_PDF.print_margin_bottom 0.5
print.printer_Adobe_PDF.print_margin_left 0.5
print.printer_Adobe_PDF.print_margin_right 0.5
print.printer_Adobe_PDF.print_margin_top 0.5
print.printer_Adobe_PDF.print_oddpages true
print.printer_Adobe_PDF.print_orientation 0
print.printer_Adobe_PDF.print_page_delay 50
print.printer_Adobe_PDF.print_pagedelay 500
print.printer_Adobe_PDF.print_paper_data 0
print.printer_Adobe_PDF.print_paper_height 11.00
print.printer_Adobe_PDF.print_paper_size_type 0
print.printer_Adobe_PDF.print_paper_size_unit 0
print.printer_Adobe_PDF.print_paper_width 8.50
print.printer_Adobe_PDF.print_reversed false
print.printer_Adobe_PDF.print_scaling 1.00
print.printer_Adobe_PDF.print_shrink_to_fit true
print.printer_Adobe_PDF.print_to_file false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom 0
print.printer_Adobe_PDF.print_unwriteable_margin_left 0
print.printer_Adobe_PDF.print_unwriteable_margin_right 0
print.printer_Adobe_PDF.print_unwriteable_margin_top 0
print.printer_HP_DeskJet_970Cxi.print_bgcolor false
print.printer_HP_DeskJet_970Cxi.print_bgimages false
print.printer_HP_DeskJet_970Cxi.print_command
print.printer_HP_DeskJet_970Cxi.print_downloadfonts true
print.printer_HP_DeskJet_970Cxi.print_edge_bottom 0
print.printer_HP_DeskJet_970Cxi.print_edge_left 0
print.printer_HP_DeskJet_970Cxi.print_edge_right 0
print.printer_HP_DeskJet_970Cxi.print_edge_top 0
print.printer_HP_DeskJet_970Cxi.print_evenpages true
print.printer_HP_DeskJet_970Cxi.print_footercenter
print.printer_HP_DeskJet_970Cxi.print_footerleft &PT
print.printer_HP_DeskJet_970Cxi.print_footerright &D
print.printer_HP_DeskJet_970Cxi.print_headercenter
print.printer_HP_DeskJet_970Cxi.print_headerleft &T
print.printer_HP_DeskJet_970Cxi.print_headerright &U
print.printer_HP_DeskJet_970Cxi.print_in_color true
print.printer_HP_DeskJet_970Cxi.print_margin_bottom 0.5
print.printer_HP_DeskJet_970Cxi.print_margin_left 0.5
print.printer_HP_DeskJet_970Cxi.print_margin_right 0.5
print.printer_HP_DeskJet_970Cxi.print_margin_top 0.5
print.printer_HP_DeskJet_970Cxi.print_oddpages true
print.printer_HP_DeskJet_970Cxi.print_orientation 0
print.printer_HP_DeskJet_970Cxi.print_pagedelay 500
print.printer_HP_DeskJet_970Cxi.print_paper_data 1
print.printer_HP_DeskJet_970Cxi.print_paper_height 11.00
print.printer_HP_DeskJet_970Cxi.print_paper_size_type 0
print.printer_HP_DeskJet_970Cxi.print_paper_size_unit 0
print.printer_HP_DeskJet_970Cxi.print_paper_width 8.50
print.printer_HP_DeskJet_970Cxi.print_reversed false
print.printer_HP_DeskJet_970Cxi.print_scaling 1.00
print.printer_HP_DeskJet_970Cxi.print_shrink_to_fit true
print.printer_HP_DeskJet_970Cxi.print_to_file false
print.printer_HP_DeskJet_970Cxi.print_unwriteable_margin_bottom 0
print.printer_HP_DeskJet_970Cxi.print_unwriteable_margin_left 0
print.printer_HP_DeskJet_970Cxi.print_unwriteable_margin_right 0
print.printer_HP_DeskJet_970Cxi.print_unwriteable_margin_top 0
print.printer_HP_Photosmart_C6200_series.print_bgcolor false
print.printer_HP_Photosmart_C6200_series.print_bgimages false
print.printer_HP_Photosmart_C6200_series.print_command
print.printer_HP_Photosmart_C6200_series.print_downloadfonts false
print.printer_HP_Photosmart_C6200_series.print_edge_bottom 0
print.printer_HP_Photosmart_C6200_series.print_edge_left 0
print.printer_HP_Photosmart_C6200_series.print_edge_right 0
print.printer_HP_Photosmart_C6200_series.print_edge_top 0
print.printer_HP_Photosmart_C6200_series.print_evenpages true
print.printer_HP_Photosmart_C6200_series.print_footercenter
print.printer_HP_Photosmart_C6200_series.print_footerleft &PT
print.printer_HP_Photosmart_C6200_series.print_footerright &D
print.printer_HP_Photosmart_C6200_series.print_headercenter
print.printer_HP_Photosmart_C6200_series.print_headerleft &T
print.printer_HP_Photosmart_C6200_series.print_headerright &U
print.printer_HP_Photosmart_C6200_series.print_in_color true
print.printer_HP_Photosmart_C6200_series.print_margin_bottom 0.5
print.printer_HP_Photosmart_C6200_series.print_margin_left 0.5
print.printer_HP_Photosmart_C6200_series.print_margin_right 0.5
print.printer_HP_Photosmart_C6200_series.print_margin_top 0.5
print.printer_HP_Photosmart_C6200_series.print_oddpages true
print.printer_HP_Photosmart_C6200_series.print_orientation 0
print.printer_HP_Photosmart_C6200_series.print_page_delay 50
print.printer_HP_Photosmart_C6200_series.print_pagedelay 500
print.printer_HP_Photosmart_C6200_series.print_paper_data 1
print.printer_HP_Photosmart_C6200_series.print_paper_height 11.00
print.printer_HP_Photosmart_C6200_series.print_paper_size 7143540
print.printer_HP_Photosmart_C6200_series.print_paper_size_type 0
print.printer_HP_Photosmart_C6200_series.print_paper_size_unit 0
print.printer_HP_Photosmart_C6200_series.print_paper_width 8.50
print.printer_HP_Photosmart_C6200_series.print_reversed false
print.printer_HP_Photosmart_C6200_series.print_scaling 1.00
print.printer_HP_Photosmart_C6200_series.print_shrink_to_fit true
print.printer_HP_Photosmart_C6200_series.print_to_file false
print.printer_HP_Photosmart_C6200_series.print_unwriteable_margin_bottom 0
print.printer_HP_Photosmart_C6200_series.print_unwriteable_margin_left 0
print.printer_HP_Photosmart_C6200_series.print_unwriteable_margin_right 0
print.printer_HP_Photosmart_C6200_series.print_unwriteable_margin_top 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_bgcolor false
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_bgimages false
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_command
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_downloadfonts false
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_edge_bottom 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_edge_left 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_edge_right 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_edge_top 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_evenpages true
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_footercenter
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_footerleft &PT
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_footerright &D
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_headercenter
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_headerleft &T
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_headerright &U
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_in_color true
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_margin_bottom 0.5
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print.printer_HP_Photosmart_C6200_series_(Copy_1).print_margin_right 0.5
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_margin_top 0.5
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_oddpages true
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_orientation 0
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_pagedelay 500
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_paper_data 1
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print.printer_HP_Photosmart_C6200_series_(Copy_1).print_scaling 1.00
print.printer_HP_Photosmart_C6200_series_(Copy_1).print_shrink_to_fit true
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print.printer_KODAK_ESP_9200_Series_AiO.print_headerleft &T
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print.printer_KODAK_ESP_9200_Series_AiO.print_paper_width 8.50
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print.printer_KODAK_ESP_9200_Series_AiO.print_scaling 1.00
print.printer_KODAK_ESP_9200_Series_AiO.print_shrink_to_fit true
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print.printer_KODAK_ESP_9200_Series_AiO.print_unwriteable_margin_top 0
print.printer_KodakESP9200+0528.print_bgcolor false
print.printer_KodakESP9200+0528.print_bgimages false
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Graphics
Adapter Description NVIDIA GeForce 6150SE nForce 430
Vendor ID 0x10de
Device ID 0x03d0
Adapter RAM 128
Adapter Drivers nvd3dum
Driver Version 8.16.11.8780
Driver Date 10-30-2009
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled false (7.0.6002.18582)
ClearType Parameters ClearType parameters not found
WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows 0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC 1
Library Versions
Expected minimum version Version in use
NSPR 4.9 4.9
NSS 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC
NSS Util 3.13.4.0 3.13.4.0
NSS SSL 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC
NSS S/MIME 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC

philipp
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2042 solutions 8887 answers

you might want to try disabling the yahoo toolbar in firefox > addons > extensions & see if that makes any difference.

cor-el
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10740 solutions 96657 answers

Websites remembering you and automatically log you on is stored in a cookie.

  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Make sure that you do not run Firefox in Private Browsing mode.

Do not use Clear Recent History to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Question owner

Thanks cor-el, but I had seen that on another thread and done all of the above with negative results.

cor-el
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10740 solutions 96657 answers

You have created an allow exception for the site(s) that yahoo uses?

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Question owner

I did change the exception setting and found a list of saved passwords. I deleted all of the yahoo passwords I found there and am going on two hours without having to sign in again. So far. So good.

Question owner

Sorry it took me a while to get back here. I have been working and away from this computer. I was wrong...I'm still having the same issues. To update:

I was mistaken on having created the exceptions. I had just changed the settings. I added exceptions for: http://us.mg6.mail.yahoo.com/neo/launch?.rand=bh7fvrkcom2l1 mail.yahoo.com and yahoo.com

I searched the entire computer (including hidden files) and registry for the cookies.sqlite and related files and found nothing.

I also had disabled the yahoo toolbar and it didn't make any difference.

Between this and a separate networking issue, I'm about shoot the damn things and go back to pen and paper.

I'm going to let it go a couple of hours and see if it does it again. If so, I'm going to do a revo uninstall to make sure I kill everything and start over from scratch.

Question owner

Here's the screenshots of the messages I get. I noticed that sometimes it just requires my password and after clicking on it (but not all the time) it will then require both my username and password. So basically I have to sign in twice on occasion before it will go to yahoo mail. The 999 message has only occurred once, but I attached it, too.

And BTW, you guys are a lot more help than yahoo is. They replied on Thursday and it said just to make sure I'm using the latest browser version. I sent a ton of into back and never got another reply.

Modified by LawDogRD10

Question owner

I tried to paste the troubleshooting information but it is too big and won't paste into MS Paint, either. If you need it, let me know how I can attach it.

UPDATE (WITH SKY HIGH BLOOD PRESSURE AND AM ABOUT TO BLOW): 30 minutes or so later and it required me to sign in again. I'm going to have to wipe it and start clean.

Modified by LawDogRD10

ffxsf 10 solutions 77 answers

Are you sure its not any addon or plugin of yours that causing the problem?

Question owner

I don't really have any add-ons other than the yahoo toolbar, which I had disabled and it made no difference, I have a flash video downloader but it was added a long time ago and as far as I know, there have been no add-on or other extensions added. I just reinstalled it, so we'll see if that does it. Probably should have done that from the start.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

also try disabling the browser plus plugin in addons > plugins - it seems to be yahoo specific too...

Question owner

I don't have any yahoo plug-ins.

philipp
  • Top 10 Contributor
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2042 solutions 8887 answers

"BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/" is listed in your system details that you have submitted.

Question owner

Yeah. I missed that. It seems the issue is taken care of since I reinstalled it. I used Revo and deleted everything, including all the registry keys.

Everything is working fine now. I appreciate your help and am going to consider it solved with the reinstall. Thanks!

Modified by LawDogRD10

Halofromsue 0 solutions 35 answers

Well, I just found this help section and I too am having this problem. It seems its started when FF update the other day to 13.0

I used to be able to stay logged onto Yahoo for at least two weeks, but now its logging me off just about every 5 minutes. I'll keep the yahoo window open while I browse the internet, and if I have to go back to the yahoo tab, its already logged me out. Its never done this before. Also, I dont use the yahoo toolbar either.

I've done all of the "check list" of deleting cookies, making sure it remembers my password etc. I also did what others suggested above in this thread.

I'm stumped.

Thoughts anyone??

Question owner

I'm back at square one again. The power went out yesterday, shutting the computer down, and now it is doing this again. I'm just going to uninstall and start clean again. I can't find any other solution that works.

Halofromsue 0 solutions 35 answers

Do you use Firefox? Cause like I said in my post, it started doing this after FF updated the other day. I'm wondering if thats the problem. Sorry to hear its still going on. Its extremely frustrating.

emdubca 0 solutions 5 answers

I also have this problem, on my home computer. Began when Firefox updated to v. 13 on the Beta channel. Keep getting "Sorry, your session has expired. To protect your account, you need to confirm your password periodically." When I click "Sign In Again", I get one of two log-in windows. If the one showing the "Keep me signed in." box appears (which I always leave checked), I need to click the "Sign In" button, but nothing appears to happen on the window. I have to close the window, then click the "Sign In Again" button, which will then show the other window without the check box. When I click "Sign In" there, the window clears and Yahoo mail shows up as normal. The window with the check box appears after longer times; the other window can appear several times in a few minutes, to let me read an email, then to let me delete it, or to open another folder, etc. Usually after several rounds of this, it settles down for 30 minutes or so, and I'm not asked to sign in again.

I have cleared all cookies, cache, disabled add-ins, etc., no change. On my work computer, I upgraded from v. 12 to the official 13 release, and it works OK there! So on my home computer I uninstalled Firefox, restarted, installed the official release, created a new profile, didn't install any add-ins, and still had the same problem! So I went back to using my original profile. Adblock Plus is installed on both computers. NoScript is on home computer, but was not installed/in use when tested with new profile. It's disabled on Yahoo pages as well.

Both computers are using Windows 7, all patches and updates applied. Work computer is "Professional", home computer is "Home Premium". Perhaps the biggest difference is home computer has the Windows firewall turned on, and is using Windows Security Essentials, work computer uses McAfee Endpoint Protection.

Hope all this helps someone find the solution to this irritating problem.

Question owner

That's almost the identical situation to mine, except I'm using Vista. Both my desktop and laptop have the firewall turned on, so I doubt that's it. I'm fixing to uninstall and start over this afternoon...again.

cor-el
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10740 solutions 96657 answers

Try to reset Firefox.