X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I've loaded and ran the Firefox 12 update by everytime I open my Gmail account it says I need to update to the latest version. I've tried re loading three times

Posted

I've recently upgraded to Firefox 12 and every time I open gmail it says I need to upgrade to a newer version. I've reloaded 3 times already and it still happens. What gives?

Additional System Details

This happened

Every time Firefox opened

This started when...

I upgraded to firefox12

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Version 2.8.7.6830
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • Google Update
  • Facebook Video Calling Plugin
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • Google Updater pluginhttp://pack.google.com/
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Office Live Update v1.5
  • NPWLPG
  • Cooliris embedded in a tab
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • My Web Search Plugin Stub for 32-bit Windows
  • np-mswmp
  • Yahoo! activeX Plug-in Bridge
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.16) Gecko/20110319 BTRS26718 Dealio Toolbar 3.1 Firefox/3.6.16 ( .NET CLR 3.5.30729) FBSMTWB

More Information

SafeBrowser 550 solutions 2392 answers

Your User Agent shows that your are using Firefox 3.6.16 (click "More system details" to the right of your original question and scroll down to see:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.16) Gecko/20110319 BTRS26718 Dealio Toolbar 3.1 Firefox/3.6.16 ( .NET CLR 3.5.30729) FBSMTWB

See --> https://support.mozilla.org/en-US/kb/Finding%20your%20Firefox%20version

The problem with your User Agent being changed could be caused by Fast Browser Search (FBSMTWB) being installed on your system:
Remove Fast Browser Search

THEN, reset your User Agent:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary: