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Unable to view Flash content after Norton Utilities scan

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by ChasDrown

Tim Haveron Jones
Tim Haveron Jones
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I ran a Norton Utilities scan yesterday, and afterwards various websites looked extremely strange in Firefox. Worse, I lost the ability to view embedded videos on such sites as the BBC, YouTube etc.

Further testing this morning shows that the problem isn't with ALL video content. There are SOME YouTube videos that I can view perfectly well, for example. And while I cannot view content in the MLB.com media player, some embedded video on the homepage seems to work fine.

I have updated my Flash plugin to the latest version and the Adobe website tells me it is working correctly. Any ideas what could be causing the problem? Did Norton Utilities delete some file that I actually needed? I have read some forum answers about other problems that suggest I should disable Norton scans with respect to the Firefox folder, and I will do that - but how do I fix the problem it has caused? I have tried a system restore to no avail.

I have Firefox 12 running on a Win7 x64 machine. And by the way, the 'weird-looking websites' problem mentioned above seems to have been fixed by reloading each one in turn.

I ran a Norton Utilities scan yesterday, and afterwards various websites looked extremely strange in Firefox. Worse, I lost the ability to view embedded videos on such sites as the BBC, YouTube etc. Further testing this morning shows that the problem isn't with ALL video content. There are SOME YouTube videos that I can view perfectly well, for example. And while I cannot view content in the MLB.com media player, some embedded video on the homepage seems to work fine. I have updated my Flash plugin to the latest version and the Adobe website tells me it is working correctly. Any ideas what could be causing the problem? Did Norton Utilities delete some file that I actually needed? I have read some forum answers about other problems that suggest I should disable Norton scans with respect to the Firefox folder, and I will do that - but how do I fix the problem it has caused? I have tried a system restore to no avail. I have Firefox 12 running on a Win7 x64 machine. And by the way, the 'weird-looking websites' problem mentioned above seems to have been fixed by reloading each one in turn.

Chosen solution

Norton Utilities scans tend to cause more problems then they actually solve, so I never recommend them. It sounds like it corrupted your Firefox profile, specifically your cache. You can try reading How to clear the Firefox cache, which should help. If you still have some problems, try reading Websites look wrong or appear differently than they should

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All Replies (3)

user633449
user633449
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Chosen Solution

Norton Utilities scans tend to cause more problems then they actually solve, so I never recommend them. It sounds like it corrupted your Firefox profile, specifically your cache. You can try reading How to clear the Firefox cache, which should help. If you still have some problems, try reading Websites look wrong or appear differently than they should

Tim Haveron Jones
Tim Haveron Jones Question owner
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Many thanks for this - yes, clearing the cache solved the problem straight away!

I will mark the problem 'solved' without further delay!

Regards Tim

ChasDrown
ChasDrown
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Before using any of these 'cleaning' programs, I always save my Firefox and Thunderbird profiles (includes cookies, emails etc) using a freebie program MozBackup - mozbackup.jasnapaka.com/. If your Firefox then gets cleaned out, you can easily recover it. You can also get back profiles for as far back as you want, as long as you keep all the backups. Best wishes. CD

Modified by ChasDrown