How do I restore the ability to download files & documents?
Late last week I noticed I had accumulated a huge number of cookies. I decided to clear both cookies and history by selecting "Clear history when Firefox closes". I cleared cookies then closed Firefox. Firefox began closing but quit responding before closing finished. I forced Firefox to close (Mac OS X 10.6.8) then restarted Firefox which still failed to respond. I unchecked "Clear history when Firefox closes" and Firefox resumed normal operation except I am now unable to download files and documents from any web site. I tried a different browser (Safari 5.1.5) and downloads are normal.
Any help greatly appreciated.
-Joe
Chosen solution
cor-el,
The problem I had was with a plug-in I received in the most recent Adobe Reader update which I installed about the same time my problem began. Thought you might like to know.
-Joe
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Hey JoeAldrich,
Have you looked at the What to do if you can't download or save files Knowledge Base article? That is probably a good place to start.
If that doesn't do it, I'd try walking through the steps in the Troubleshoot and diagnose Firefox problems guide.
Hopefully this helps!
Try to delete the associated files in the Firefox profile folder in case some got corrupted.
- cookies.sqlite for the cookies.
- downloads.sqlite for the downloads.
Also remove the sqlite-journal files if present.
Deleting both the cookies.sqlite and the downloads.sqlite files did not clear the problem or affect it in any way. Since I could find the sqlite-journal files they apparently were not there.
Any other ideas? Re-install and update Firefox? I have a downloaded copy of Firefox 7.0.1
Today I did a clean uninstall of Firefox 11 then reinstalled Firefox 11 from a new download. Since it is highly unlikely that any damaged files survived this process I must conclude that I am dealing with a problem in my OS rather than a Firefox problem.
I thank the 2 people who responded to my request for help.
-Joe
You're welcome.
Which security software (firewall, anti-virus) do you have?
Did you check that your security software isn't blocking the downloads?
cor-el,
My ISP provides excellent anti-virus and junk mail filtering and, at the same time, I haven't missed receiving anything I have wanted to receive.
I use the Junk mail filter that is part of MAC OS X Mail. My firewall is part of MAC OS X System and all of these settings seem to be normal. I also have posted an inquiry at the Apple Discussions Support Group.
Again, many thanks for your responses.
-Joe
Modified by JoeAldrich
Chosen Solution
cor-el,
The problem I had was with a plug-in I received in the most recent Adobe Reader update which I installed about the same time my problem began. Thought you might like to know.
-Joe
Hi JoeAldrich,
Glad to hear you got it sorted out! It was a plug-in issue huh? One of the links in the article I sent you has you start FF in safe mode. It's buried in there pretty deep though ;) Please make this thread as solved if you get a chance. It helps us to keep things in order.