Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum



Dear Mozilla Forum,

after an upgrade to Firefox version 11.0, Beatport's player doesn't load at all. Even tabs of "genders" won't work. -My computer is a Mac Mini mid 2010 -OS Lion 10.7.3 -Proc: 2.4 Ghz Intel Core 2 Duo -Ram: 8 GB

If I open Safari, Beatport site's all right.

I tested Beatport on my second computer, which runs Linux Ubuntu and Firefox 11.0, and site player doesn't work, too.

I've already cleaned the cache and updated Flashplayer.

I look forward to your kind answer, have a nice day :-)


Chosen solution

Dear FastNeutron, thank you for your precious advice. You've managed to solve my issue with Beatport and FF. Thank you again :-)

Read this answer in context 0

Additional System Details

Sites Affected


Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • QuickTime Plugin consente di visualizzare una grande varietà di contenuti multimediali nelle pagine Web. Per maggiori informazioni, visita il sito QuickTime.
  • Visualizza il contenuto applet Java o un segnaposto se Java non è installato.
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Vivek 310 solutions 2084 answers


Please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings in Tools (Alt + T) > Options and about:config, and usually would also be empty of Extensions and themes (Appearance) in Tools > Add-ons, and their settings. Also, a new profile would have no previous stored website cache/cookies/data/preferences etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

souza88 0 solutions 1 answers

hey i have the same problem but i use windows xp and firefox v12

the page loads but the player is never shown! i tried with new profile but it got worse, the page its now messed up, like layers of letter pilling up and no pictures

Question owner

Thank you Souza! I just wanted to say that even with Firefox 12 that player bar doesn't work at all. Bye ;-)

FastNeutron 0 solutions 2 answers

Helpful Reply

I had this problem with Beatport as well and fixed the problem. It was actually the Flash Player settings. See link below in how to modify your local Flash settings:


Somehow in the "Global Storage Settings", the checkbox "Allow sites to save information on this computer" was unchecked, which prevented a bunch of web sites to not work properly on my machine, including Beatport. After checking this, everything start to work fine.

Chosen Solution

Dear FastNeutron, thank you for your precious advice. You've managed to solve my issue with Beatport and FF. Thank you again :-)

FastNeutron 0 solutions 2 answers

Glad I was able to help :)