1. Remove SweetIM from the installed programs/applications on your system:
   • With Firefox closed (Firefox button > Exit OR File > Exit if using the Menu Bar), go to Windows Control Panel > Add or Remove Programs, locate and click on the item, click "Remove"; reboot your computer if instructed to do so.
   • Also see:
     • http://support.mozilla.org/en-US/kb/Uninstalling+add-ons
     • http://support.mozilla.org/en-US/kb/Cannot%20uninstall%20an%20add-on
     • http://kb.mozillazine.org/Uninstalling_toolbars
2. Reset your home page (if the SweetIM search page is displayed when starting Firefox): http://support.mozilla.org/en-US/kb/How+to+set+the+home+page
   • You can reset to the default by clicking "Restore to default" on Options > General > Startup > Home page. Be sure to set "When Firefox starts" to "Show my home page" on that same panel.
3. Reset your Location Bar search engine (if typing a few words in the URL/Location Bar takes you to SweetIM search):
   • type about:config in your Location Bar, like typing a web site address, and press the Enter key
   • ignore warning and choose to continue
   • in Filter, type keyword.URL
   • in lower part of screen, if it is bold and shows "user set", right-click keyword.URL and choose "Reset"
   • in Filter, type SweetIM
   • any items in lower part of screen in bold and showing "user set", right-click and choose "Reset"
   • close about:config tab
   • See:
     • http://kb.mozillazine.org/About:config
     • http://kb.mozillazine.org/Location_Bar_search#Location_Bar_search_.28external_-_search_engine.29
     • http://kb.mozillazine.org/Keyword.url
     • http://www.techrena.net/computers/address-bar-search-provider-firefox/
4. If SweetIM is shown in your Search Bar and you want to remove it:
   • https://support.mozilla.org/en-US/kb/Search%20bar

'If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Well, I did all the basic troubleshooting, I even tried uninstalling Firefox (aurora) and install it again and I also followed your step three (3) but still nothing happens the website still pops up. I also installed a Malware removing tool coz maybe its a malware that is affecting this but still again it keeps on coming back.

I checked also the programs and there is no SweetIM program installed in my system

Uninstalling Firefox and reinstalling it will not solve the problem. The affects on Firefox are controlled by the program being installed on your system and with similar programs/applications, the toolbar, homepage, etc., are changed in Firefox, usually through the Windows registry. Removing the program from your system should remove the registry entries.

Is SweetIM in your Firefox Add-ons > Extensions ? (see below about their instructions for uninstalling from Firefox and my comment about their instructions simply hiding their toolbar and not removing the thing from your system).

What is the home page setting when you go to keyword.URL in about:config?

• Is that item shown in bold and user-set?
• Did you reset that item?
• After you reset the item and restart Firefox, check keyword.URL again to see if the change is "sticking". If the change is not being retained, see:
  • https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved

Where I got my info.

• From the SweetIM site ( http://lp.sweetim.com/?lpver=86 ) bottom of page choose uninstall;
• the uninstall list includes instructions for
  • IE (complete uninstall from the system) and
  • Firefox (only hides the toolbar installed in Firefox Add-ons > Extensions; does not remove SweetIM from your system). Generally, the toolbar is installed through the registry by the program being installed on your system.
• SweetIM home/download page --> http://lp.sweetim.com/?lpver=86
• SweetIM uninstall page --> http://www.sweetim.com/uninstall/help_uninstall.asp

The other instructions (steps 2-4) are things to check after uninstalling depending on your situation.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Also see:

• https://support.mozilla.org/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20Malware

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Is SweetIM in your Firefox Add-ons > Extensions ? >> No. I don't even have any Add-ons. It is also not showing in extension anything about SweetIM

What is the home page setting when you go to keyword.URL in about:config? >> It is showing this keyword.url;http://search.babylon.com/?AF=101587&babsrc=adbartrp&mntrId=ec4d62ef00000000000000e0b60c3c72&q= >> Yes, I reset it as what the guide said and still its still there

>> I also followed this guide and everything in it https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20savedv

>> Still no luck.

>> I did all of the TS on these guide but, it is still showing the sweetim homepage

Where I got my info.

   From the SweetIM site ( http://lp.sweetim.com/?lpver=86 ) bottom of page choose uninstall;
   the uninstall list includes instructions for
       IE (complete uninstall from the system) and
       Firefox (only hides the toolbar installed in Firefox Add-ons > Extensions; does not remove SweetIM from your system). Generally, the toolbar is installed through the registry by the program being installed on your system. 
   SweetIM home/download page --> http://lp.sweetim.com/?lpver=86
   SweetIM uninstall page --> http://www.sweetim.com/uninstall/help_uninstall.asp

I hope this will help you. See the one on the red box.. Is there something wrong with that...

"...keyword.url;http://search.babylon.com/?AF=101587&babsrc=adbartrp&mntrId=ec4d62ef00000000000000e0b60c3c72&q= >> Yes, I reset it as what the guide said and still its still there"

Installing Babylon will have that effect. If you have Babylon installed on your system, you need to remove it following the same instructions (Steps 1-4 posted above) substituting "Babylon" for "SweetIM" in the instructions posted above.

browser.startup.homepage http://www.sweetim.com

Reset that preference in about:config using the steps in #3. above sustituting "browser.startup.homepage" for "keyword.URL"

Advice: Loading your browser with toolbars and installing programs like SweetIM on your system can cause the types of problems that you are having. Avoid doing so, to avoid having problems like those you are currently experiencing.

You may need to create a new profile and install your needed Extensions, leaving out all of the "trash" toolbars and other extensions:

• See --> https://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

You may need to create a new profile and install your needed Extensions, leaving out all of the "trash" toolbars and other extensions:

   See --> https://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile 

I think that is the best solution for this problem coz i have another profile and i have also aurora on that profile.., the big difference is it doesn't have that sweetIm thing.. anyway, i'll be doing that later since it's already late.. I click on "SOLVE IT" if i have transferred all my files to the other profile.. thank you