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Mozilla crash reporter appears on firefox startup

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  • 1 has this problem
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  • Last reply by John99

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every time I click on firefox I get the mozilla crash reporter and cannot access the Internet

every time I click on firefox I get the mozilla crash reporter and cannot access the Internet

All Replies (1)

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You appear to be using Firefox 9 update to the current Release Firefox 11.

You should be able to download the Firefox installer using your current browser, visit:


Your report for CrashID 948e9e93-5716-41a9-8ca9-039112120326

  • Signature: je_free | PL_DHashFreeTable

Do NOT use any option from Windows or Firefox to delete personal information, or it will destroy your passwords, bookmarks and settings.

  • Related Bug 724413