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internet slow advised to uninstall firefox then reinstall. am now totally lost and j]have also lost all my bookmarks, I am sitting here intears feeling totally stupid. All I wn=ant is to get back firefox at the previous speed recover bookmarks

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  • Last reply by Vivek

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Computer is an ASUS with windows installed. Internet is netgear cable home gateway it is pliugged into the wall but provides wireless access for computer, phone (iphone) and Ipad. I really really need my computer to provide rapid email as I work from home and I have lost all my bookmarks and it takes up to ten minutes to access email> PLEASE help.

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If you chose to delete preferences and data while uninstalling Firefox, I'm afraid you may have to use a data recovery software. If the OS version has the restore feature please try this: Type %appdata% in the Windows Run box (Windows key + R), right-click inside the folder that opens > Restore previous versions > Copy the Mozilla folder to another location. Open the copied Mozilla folder > Firefox > Profiles > *.default. There are a couple of files you can try to recover: the places.sqlite file holds both the bookmarks + history info. Alternatively the bookmarksbackup folder has the dated backups of the bookmarks which can be restored via Firefox Bookmarks (Alt + B) > Show All Bookmarks > Import and Backup > Restore. After exiting Firefox you need to overwrite either of these files from the copied Mozilla folder into the same folder structure in the Mozilla folder in %appdata%. Please also see this

Firefox Profile Folder

Firefox Profile Folder & Files

Can you also please post info regarding all security software installed?? Please also see this and AV/Firewalls regarding connection problems.