Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is there any other solution for Adobe Flash plugin crashing than the posted one about updating Flash and Mozilla? I cannot open any PDF files online and updated both Mozilla and Flash player to most recent with no change in the crashing.

  • 1 reply
  • 5 have this problem
  • Last reply by Vivek

more options

I was able to open PDFs online until version 8. Since upgrading to version 9 and now 10, I have crashes every time I try to open a PDF online and can see the form briefly for about two seconds before the plugin crashes. I followed instructions on the solution to update Adobe Flash and Mozilla, and they are both to the most recent version and it still crashes every time, no dent in the symptoms with the upgrades. I tried also downgrading to version 3, and it sill crashes. Although in some cases I can get around by saving the PDFs for reading them through Acrobat on my PC, it is a hassle as I do not want to save everything to my drive just to see what it is, plus sometimes forms are generated on a click and I cannot see these forms at all.

I had to migrate to Chrome as I needed the PDFs and could not wait any longer - any suggestions to make Mozilla work again would be appreciated.

I was able to open PDFs online until version 8. Since upgrading to version 9 and now 10, I have crashes every time I try to open a PDF online and can see the form briefly for about two seconds before the plugin crashes. I followed instructions on the solution to update Adobe Flash and Mozilla, and they are both to the most recent version and it still crashes every time, no dent in the symptoms with the upgrades. I tried also downgrading to version 3, and it sill crashes. Although in some cases I can get around by saving the PDFs for reading them through Acrobat on my PC, it is a hassle as I do not want to save everything to my drive just to see what it is, plus sometimes forms are generated on a click and I cannot see these forms at all. I had to migrate to Chrome as I needed the PDFs and could not wait any longer - any suggestions to make Mozilla work again would be appreciated.

All Replies (1)

more options

Hi,

Please check if this happens in Safe Mode after enabling only the PDF plugin in Tools (Alt + T) > Add-ons > Plugins. You can also Disable the PDF plugin and try an alternative, for eg. pdf.js. Please also go through the add-on reviews, ratings, help and FAQ.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Cannot Uninstall Add-on

Troubleshooting Plugins

Testing Plugins