Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click something, the popup window is always blank and never loads. Help!

  • 5 replies
  • 1 has this problem
  • 96 views
  • Last reply by Borian

I have disabled all of my extensions/ad ons and it still doesn't make a difference. This happens across many different websites.

I have disabled all of my extensions/ad ons and it still doesn't make a difference. This happens across many different websites.

Chosen solution

Hi,

Could you try browsing the web in Safe Mode and tell me does that solve the problem? Also it would be nice to give me some screenshot so i could see the precise problem of yours.

Does this happen when there's a pop-up private message on Forums and Firefox doesn't allow or only pop-up Window?

You should also update your Mozilla Firefox to the latest version at Mozilla Website !

If this helped you can mark this as solved next to my reply.

Thanks,

Borian

Read this answer in context 👍 0

All Replies (5)

Chosen Solution

Hi,

Could you try browsing the web in Safe Mode and tell me does that solve the problem? Also it would be nice to give me some screenshot so i could see the precise problem of yours.

Does this happen when there's a pop-up private message on Forums and Firefox doesn't allow or only pop-up Window?

You should also update your Mozilla Firefox to the latest version at Mozilla Website !

If this helped you can mark this as solved next to my reply.

Thanks,

Borian

Modified by Borian

Restarting in Safe Mode worked. Now that I am out of safe mode everything seems to work ok. Do you think that it will just go back to doing it again, or was this a permeant fix?

I think that could fix the thing if now is working still fine.

I would like you to tell me what did you check from this image you chosen while opening Safe Mode?

If u disabled all add-ons and now it's working normally try enable one by one and see wich one is causing the problems...

I hope this should peramently fix it...

Yes, I just left everything blank and continued in safe mode. I enabled all of my add-ons again and it is working. So I don't know if it was an add on or not.

Well then this seems solved.

Maybe there was something else causing the problem and was disabled while being in Safe Mode and still is disabled.

So, i hope this lasts perament, if my answer solved your problem (the one that did actually) please next to it mark it as "Solved!" :)

Thanks,

Borian