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Firefox crashes constantly on start-up, even in safe mode

  • 5 replies
  • 3 have this problem
  • 2 views
  • Last reply by billieelias

billieelias
billieelias
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I'm a novice....Firefox keeps crashing on start-up....please help.

I'm a novice....Firefox keeps crashing on start-up....please help.

Chosen solution

You can try reinstalling and make sure the version is up to date . Also check everything listed here: Updating Firefox and software

If that doesn't work try and the crash still happens in safe mode try to get help with your crash ID at the link here: Getting help with the crash ID

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All Replies (5)

Madasan
Madasan
  • Administrator
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Hi billieelias

What version of Firefox do you have? You might want to go through the steps here Firefox crashes and make sure you have everything updated.

billieelias
billieelias Question owner
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Version 10.0.1.4421

billieelias
billieelias Question owner
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Would I be better off downloading a new version? Or should I uninstall and reinstall?

Madasan
Madasan
  • Administrator
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Chosen Solution

You can try reinstalling and make sure the version is up to date . Also check everything listed here: Updating Firefox and software

If that doesn't work try and the crash still happens in safe mode try to get help with your crash ID at the link here: Getting help with the crash ID

billieelias
billieelias Question owner
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I had already uninstalled & reinstalled. thanks. that worked.