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Why does my laptop not respond after i opened Firefox? It only happened recently because i have been using firefox for long time but did not face any problem like this

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  • Last reply by Matt_G

sandyclaw
sandyclaw
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it just stopped respond and i need to reboot again,i have try for several time but it still the same when i open Firefox but i have no problem when opening other web browser

it just stopped respond and i need to reboot again,i have try for several time but it still the same when i open Firefox but i have no problem when opening other web browser

All Replies (1)

Matt_G
Matt_G
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Hey sandyclaw,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the freeze doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!