Firefox crashes
When I try to open Firefox I get this message: firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
Firefox was running fine, shut it down and the next time we tried to open firefox this shows up. Since I do not want to loose add-ons, saved passwords and all our bookmarks, I do not want to uninstal & reinstall. HELP
Modified by Alan Lesperance
All Replies (4)
Chosen Solution
Firefox can crash for a number or reasons, to determine why & troubleshoot the problem please see the following.
See: Troubleshoot Firefox crashes (closing or quitting unexpectedly)
To avoid Firefox crashes
See: Avoid crashes - Tips and tricks
If this solved your issue, please select solved & chose the appropriate solution to close this ticket/question posting.
This did not work.
I misread your original question my mistake. When Firefox closes unexpectedly such as when it crashed in your case, the session restore message will come up saying it will attempt to restore your previous session. All this means is that Firefox will try and reopen the previous tabs & sites you had open before it crashed. You will not lose any information, data, settings etc.. the restore part simply means it will attempt to restore your previous session as I said earlier before it crashed. It does nothing to the actual browser or anything as such, I think you may be confusing it with the windows restore because restore was mentioned.
Since I could not open firefox, none of these solutions worked. I decided to try and download firefox as an update and that did work. All my saved passwords, add ons and bookmarks were saved. Thanks for the help. Alan