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Firefox v 9 & 10 crash immediately on start up on newly installed win7 x64

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  • 19 have this problem
  • 120 views
  • Last reply by hagi_mostafa

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yesterday i installed win 7 sp1 x64 enterprise on my hp probook 4520s and almost the first app that i installed was FF v9 and TB v9 both of them crashes immediately after clicking on them and even safe mode and profile commands both are not accessible and apps still crash.today after updating TB to v10 the problem has been solved but updating FF to v10 didn't resolved the problem and it still crashes, it tried v3 and it's working properly.

Chosen solution

The crash report at https://crash-stats.mozilla.com/report/index/f7420419-d6a2-42cc-a0e0-63aaa2120202 shows aticfx32.dll as the crashing thread. That file is the ATI Technologies Inc. Radeon DirectX 11 Driver. Before creating a new profile or updating your graphics driver, you can try this first:

Follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to restart in Firefox Diagnose Firefox issues using Troubleshoot Mode and turn off hardware acceleration (Hold down the Shift key while you start Firefox, click "Continue in Safe Mode, go to the Firefox Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox, uncheck the hardware acceleration setting, and then restart Firefox.)

If Firefox runs OK with hardware acceleration turned off you can continue to use Firefox that way or you can update your graphics drivers and then turn hardware acceleration back on, to see if that fixes the problem.

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All Replies (12)

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what should i check?! i didn't find any solution in your answer!

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Did you perform the suggestions mentioned in the article provided in my previous reply ??

Modified by Hasan

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i checked the link and the only thing that i should consider is updating windows, i will check it out and inform you.thanks

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Post your Crash ID here using the instructions mentioned in the following article:

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Crash ID: bp-f7420419-d6a2-42cc-a0e0-63aaa2120202

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-> Uninstall your current Firefox -> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download and Install latest Firefox version 10.0.1

-> Create a New Profile

Check and tell if its working.

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It's a graphics driver crash in Firefox 11 Beta.

As stated by mha007, uninstall Firefox Beta and install the release version.

Before creating a new profile, try to update your graphics drivers.

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Chosen Solution

The crash report at https://crash-stats.mozilla.com/report/index/f7420419-d6a2-42cc-a0e0-63aaa2120202 shows aticfx32.dll as the crashing thread. That file is the ATI Technologies Inc. Radeon DirectX 11 Driver. Before creating a new profile or updating your graphics driver, you can try this first:

Follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to restart in Firefox Diagnose Firefox issues using Troubleshoot Mode and turn off hardware acceleration (Hold down the Shift key while you start Firefox, click "Continue in Safe Mode, go to the Firefox Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox, uncheck the hardware acceleration setting, and then restart Firefox.)

If Firefox runs OK with hardware acceleration turned off you can continue to use Firefox that way or you can update your graphics drivers and then turn hardware acceleration back on, to see if that fixes the problem.

Modified by AliceWyman

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  • Bulleted list itemI'm still updating my win meanwhile:
  • Bulleted list itemRE Alicewyman: as i noted above my FF even crashes in safe-mode so i can't do what you said
  • Bulleted list itemRE scoobidiver : FF v9 v10 final and v11 beta all crashes, just v3 works now but i will update graphic driver as soon as possible
  • Bulleted list itemRE mha007: i will do so if updating win and graphices doesn't solve the problem
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well my friends! i installed ati catalyst 11.11 ff v10 final portable crashes in normal mode ff v11 beta crashes in normal mode but opens in safemode without any changes in profile this is latest crash id: Crash ID: bp-df8738cb-95f0-4e97-8466-0b78f2120213

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ATTENTION! i unchecked hardware acceleration option now ff v10 final and v11 beta works normally in normal mode it seems that the problem have been resolved