Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I Installed v10 from 9.0.1 Firefox has crashed maybe 20 times since then. The previous version almost never crashed AND it magically changed my network connection settings.

  • 10 replies
  • 24 have this problem
  • 23 views
  • Last reply by cor-el

more options

I Installed v10 from 9.0.1 Firefox has crashed maybe 20 times since then. The previous version almost never crashed AND it magically changed my network connection settings; actually disabling/changing my DHCP -I DID disable all my add-ons and restarted w/no probs but this is crazy.

Chosen solution

I found a FF v9 online and install that. So far it working. I'll pass on trying FF v10

Read this answer in context 👍 0

All Replies (10)

more options
more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

more options

Had to remove FireFox v10.

So far, I've run several of the above mention malware detectors. None have found anything.

Tried System Restore to get back to FF v9, but it wont run.

more options

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

more options

These crashes are not FireFox crashes. These crashes are the Win7 OS Blue Screen of Death.

I can't seem to be able to open about:crashes.

Get Navigation Canceled in IE9

These are crash reports for today . . . .

  1. Crash ID: bp-f2710835-7def-485f-a20e-058d52120202
  2. Crash ID: bp-e375bfe4-930b-4a7b-8f29-812542120202
  3. Crash ID: bp-cb8013be-f99b-4327-8f36-581412120202
  4. Crash ID: bp-bfd2fc10-df22-4d5c-b986-bd22b2120202
  5. Crash ID: bp-131c7aab-7487-44d1-8652-14efd2120202
  6. Crash ID: bp-89ec36c4-e9ce-4cb2-9c89-b79042120202
  7. Crash ID: bp-42fd7361-a43f-40d3-a51e-fa7c32120202

I beleive those are for FF v9. As stated, FF v10 crashes my PC.

Modified by Drucifer

more options

@Drucifer -> Check to see if the Crash happens in Safe Mode

Check and tell if its working.

more options

Chosen Solution

I found a FF v9 online and install that. So far it working. I'll pass on trying FF v10

more options

If you're getting blue screen of death, that usually points to a hardware issue.

more options

Been back to FF v9 a few days now with no issues. It maybe be a HW issue, but it only occurred trying to run FFv10. So it's adios FFv10.

more options

A BSOD can also be caused by services or drivers that run at kernel level.
Make sure that all system drivers are updated to the latest versions.

You can try to boot Windows in Safe mode with network support (F8 on the boot screen) to see if that helps.


You can also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also: