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I installed Firefox version 10.0 and now it is absolutely not working. What do I do to fix this?

Posted

I upgraded my firefox from 9.01 to 10.0 and now it is completely screwed up. When I click on the Firefox icon I get this message:

Error: Platform version '9.01' is not compatible with minVersion > = 10.0 maxVersion < = 10.0

I use firefox on a Windows Vista every single day of my life, so for this not to work is a serious problem to me.

I tried completely uninstalling and reinstalling firefox, but that did not work.

Please help me figure this out.

Thank you so much

GG

I upgraded my firefox from 9.01 to 10.0 and now it is completely screwed up. When I click on the Firefox icon I get this message: Error: Platform version '9.01' is not compatible with minVersion > = 10.0 maxVersion < = 10.0 I use firefox on a Windows Vista every single day of my life, so for this not to work is a serious problem to me. I tried completely uninstalling and reinstalling firefox, but that did not work. Please help me figure this out. Thank you so much GG

Chosen solution

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.

The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: Browser will not start up - XUL Runner error after an update

  1. Download a fresh Firefox copy and save the file to the desktop.
  2. Uninstall your current Firefox version.
  3. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  4. Install the fresh copy of Firefox that you downloaded in step 1


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday, when I updated my Firefox

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7

More Information

Vivek 289 solutions 2084 answers
Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons] [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]

Question owner

Can you kindly tell me how I can get to safe mode? I can't open my browser at all to even get to the option Safe Mode. Thank you so much, GG. <3

Can you kindly tell me how I can get to safe mode? I can't open my browser at all to even get to the option Safe Mode. Thank you so much, GG. <3
Vivek 289 solutions 2084 answers

You can try to type firefox -safe-mode in the Start menu Run box (or press Windows key + R) and press OK.

You can try to type '''firefox -safe-mode''' in the Start menu '''Run''' box (or press Windows key + '''R''') and press '''OK'''.

Modified by Vivek

Vivek 289 solutions 2084 answers

Hi, it should be firefox -safe-mode in my previous post. Sorry about the error. I've corrected it.

Hi, it should be '''firefox -safe-mode''' in my previous post. Sorry about the error. I've corrected it.

Modified by Vivek

Question owner

Hmm, nothing's showing up. The only safe mode thing that comes up is Mozilla Sunbird's safe mode. Thanks for your time, it is greatly appreciated. By the way, Firefox is installed in my Program Files (x86). Is this right?

Hmm, nothing's showing up. The only safe mode thing that comes up is Mozilla Sunbird's safe mode. Thanks for your time, it is greatly appreciated. By the way, Firefox is installed in my Program Files (x86). Is this right?

Modified by gimpgirlie

Vivek 289 solutions 2084 answers

You can try to put the full path in double quotes: "?:\Program Files (x86)\Mozilla Firefox\firefox" -safe-mode.

You can try to put the full path in double quotes: ''' "?:\Program Files (x86)\Mozilla Firefox\firefox" -safe-mode'''.

Question owner

Nothing's showing up there, either. I don't really know what's going on. I am having my boss check it out when he gets back to the office, so for now I'm using Chrome. It's the first time and it's SO annoying because I have no saved passwords in Chrome. But I want to thank you for helping me try to figure this out!

Nothing's showing up there, either. I don't really know what's going on. I am having my boss check it out when he gets back to the office, so for now I'm using Chrome. It's the first time and it's SO annoying because I have no saved passwords in Chrome. But I want to thank you for helping me try to figure this out!
Vivek 289 solutions 2084 answers

Please also try deleting the updates.xml and firefox-moz* files and the updates folder in the Program Files folder, if present.

Please also try deleting the '''updates.xml''' and '''firefox-moz*''' files and the '''updates''' folder in the Program Files folder, if present.
Vivek 289 solutions 2084 answers

You can take a backup of the important files which could be useful later. The personal files/settings are stored in the Firefox Profile Folder.

The key3.db + the signons.sqlite are needed to restore saved passwords. The places.sqlite stores the bookmarks and the history, the cert8.db stores the imported certificates etc. Please also see Backup

Firefox Profile Files.

You can take a backup of the important files which could be useful later. The personal files/settings are stored in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder.] The '''key3.db''' + the '''signons.sqlite''' are needed to restore saved passwords. The '''places.sqlite''' stores the bookmarks and the history, the '''cert8.db''' stores the imported certificates etc. Please also see [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s Backup] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Files.]

Question owner

Ooooh! Okay, thanks! Yeah, I do regularly back up Firefox using MozBackup, so once my Firefox is fixed, I should be good to go! Thanks again! Happy Early Groundhog day :D

Ooooh! Okay, thanks! Yeah, I do regularly back up Firefox using MozBackup, so once my Firefox is fixed, I should be good to go! Thanks again! Happy Early Groundhog day :D
SafeBrowser 543 solutions 2390 answers

Chosen Solution

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.

The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: Browser will not start up - XUL Runner error after an update

  1. Download a fresh Firefox copy and save the file to the desktop.
  2. Uninstall your current Firefox version.
  3. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  4. Install the fresh copy of Firefox that you downloaded in step 1


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product. The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: [http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Browser will not start up - XUL Runner error after an update] #Download a fresh Firefox copy and save the file to the desktop. #*Firefox current version: http://www.mozilla.com/en-US/firefox/all.html #Uninstall your current Firefox version. #*'''''Do not remove personal data when you uninstall the current version''''' #*Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. #*See [http://support.mozilla.org/en-US/kb/uninstalling+Firefox Uninstalling Firefox] '''''and''''' [http://kb.mozillazine.org/Uninstalling_firefox Uninstalling Firefox (Mozillazine)] #*Also see: [http://support.mozilla.org/en-US/kb/Backing+up+your+information Backing up your information] '''''and''''' [http://kb.mozillazine.org/Profile_backup Profile backup (Mozillazine)] #Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. #*It is important to delete the Firefox program folder/directory to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. #*See: http://kb.mozillazine.org/Installation_directory #Install the fresh copy of Firefox that you downloaded in step 1 '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Question owner

Oh! Yes, I was running Zone Alarm at the same time. So, I should turn off Zone Alarm, uninstall Firefox, reinstall it and then it should work? And then I should turn my Zone Alarm back on, right? Thank you!!

Oh! Yes, I was running Zone Alarm at the same time. So, I should turn off Zone Alarm, uninstall Firefox, reinstall it and then it should work? And then I should turn my Zone Alarm back on, right? Thank you!!

Question owner

Thank you so much, this totally worked. I am very happy!

Thank you so much, this totally worked. I am very happy!