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Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

Posted

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech.

I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

Chosen solution

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

Read this answer in context 1

Additional System Details

Sites Affected

http://www.Netflix.com

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • 5.0.61118.0
  • Java Plug-In 2 for NPAPI Browsers
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • npmnqmp 071701000001
  • DivX Web Player version 1.4.0.233
  • iPrint Plug-in 1.26.0 - Provides iPrint client services for Mac.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Tim 150 solutions 1005 answers

See https://bugzilla.mozilla.org/show_bug.cgi?id=715396 - they are working on the issue

debbabel 1 solutions 1 answers

Chosen Solution

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

Question owner

Thanks! This worked on my Mac as well. Much appreciated.

CaptHuffnpuff 0 solutions 3 answers

Our choice of words is interesting. Is this a solution or is this really a work around until the problem is truly solved?