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Firefox start says URGENT...Get Update. I download and install 9.0.1 but the Urgent message doesn't go away

Posted

Help, About Firefox says I have 9.0.1 but I still get warning that I'm not using the current version.

Help, About Firefox says I have 9.0.1 but I still get warning that I'm not using the current version.

Chosen solution

The version information you see in the About dialog is not directly available to websites. Instead, they see your "useragent" text, which can be modified. In your case, it has been modified to list version 3.5.4. This sometimes is caused by an add-on.

Although this article is a bit old now, the procedure it describes still is the best one I know of for fixing this problem: Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help.

Any luck?

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

Just noticed today

Installed Plug-ins

  • Next Generation Java Plug-in 10.2.0 for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • Shockwave Flash 11.1 r102
  • Picasa plugin
  • 5.0.61118.0
  • Google Update
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • DivX Web Player version 1.5.0.52
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729)
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DownloadHelper
4.9.8
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Personas
1.6.2
true
personas@christopher.beard
Skype Click to Call
5.8.0.8855
true
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Vuze Remote Community Toolbar
3.8.1.0
true
{ba14329e-9550-4989-b3f2-9732e92d17cc}
Conduit Engine
3.3.3.2
false
engine@conduit.com
Google Toolbar for Firefox
7.1.20110512W
false
{3112ca9c-de6d-4884-a869-9855de68056c}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
extensions.lastAppVersion
9.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
general.useragent.extra.searchtoolbar
SearchToolbar/1.2
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729)
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
keyword.URL
http://www.bing.com/search?pc=ZUGO&form=ZGAADF&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1326051295
places.history.expiration.transient_current_max_pages
80251
places.history.expiration.transient_optimal_database_size
128400588
places.last_vacuum
1311127067
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Vendor ID
8086
Device ID
2a02
Adapter RAM
Unknown
Adapter Drivers
igdumd32
Driver Version
7.14.10.1409
Driver Date
1-2-2008
Vendor ID (GPU #2)
8086
Device ID (GPU #2)
2a03
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
igdumd32
Driver Version (GPU #2)
7.14.10.1409
Driver Date (GPU #2)
1-2-2008
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (7.0.6002.18409)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.

jscher2000
  • Top 10 Contributor
8758 solutions 71658 answers

Chosen Solution

The version information you see in the About dialog is not directly available to websites. Instead, they see your "useragent" text, which can be modified. In your case, it has been modified to list version 3.5.4. This sometimes is caused by an add-on.

Although this article is a bit old now, the procedure it describes still is the best one I know of for fixing this problem: Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help.

Any luck?

The version information you see in the About dialog is not directly available to websites. Instead, they see your "useragent" text, which can be modified. In your case, it has been modified to list version 3.5.4. This sometimes is caused by an add-on. Although this article is a bit old now, the procedure it describes still is the best one I know of for fixing this problem: [https://support.mozilla.org/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help]. Any luck?