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Firefox does not open, but instead gives the error message, "Failed to read the configuration file." It has worked in the past, but not now.

Posted

We recently uninstalled a proxy website's filtering program. Now, Firefox will not open, but instead, gives the error message, "Failed to read the configuration file. Please contact your system administrator." I've reinstalled it with a reboot between uninstalling and reinstalling. That didn't work. I installed a previous version, that didn't work. Finally, I reinstalled it without keeping any of my settings and bookmarks and it still doesn't work. I've checked my firewall and it's in the exceptions. Deleted that and replaced it. All to no avail. Still scratching my head.

We recently uninstalled a proxy website's filtering program. Now, Firefox will not open, but instead, gives the error message, "Failed to read the configuration file. Please contact your system administrator." I've reinstalled it with a reboot between uninstalling and reinstalling. That didn't work. I installed a previous version, that didn't work. Finally, I reinstalled it without keeping any of my settings and bookmarks and it still doesn't work. I've checked my firewall and it's in the exceptions. Deleted that and replaced it. All to no avail. Still scratching my head.

Chosen solution

You get that error if a mozilla.cfg file is specified, but can't be processed or isn't found.
So it must at least be specified to get that error.


Try to delete the Firefox program folder before reinstalling Firefox to be sure that all files are removed.

Download a fresh Firefox copy and save the file to the desktop.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

About a week ago.

Installed Plug-ins

None

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; MS-RTC LM 8)

More Information

Vivek 289 solutions 2084 answers

Hi,

Please check if there's a mozilla.cfg file in the Firefox installation folder and rename or delete it, if present.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

Hi, Please check if there's a '''mozilla.cfg''' file in the Firefox installation folder and rename or delete it, if present. ............................................................................................................................... Useful links: [https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options] [http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config] [http://kb.mozillazine.org/About:config_entries about:config Entries] [https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info [https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts] [https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] [https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands] [https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting] [https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading] [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins] [http://kb.mozillazine.org/Testing_plugins Testing Plugins]
cor-el
  • Top 10 Contributor
  • Moderator
12137 solutions 112749 answers

Deleting mozilla.cfg won't help. You need to remove the file that specifies to use mozilla.cfg. That is probably a file in the defaults\pref folder (C:\Program Files\Mozilla Firefox\defaults\pref)

See http://kb.mozillazine.org/Locking_preferences

Deleting mozilla.cfg won't help. You need to remove the file that specifies to use mozilla.cfg. That is probably a file in the defaults\pref folder (C:\Program Files\Mozilla Firefox\defaults\pref) See http://kb.mozillazine.org/Locking_preferences
Vivek 289 solutions 2084 answers

Helpful Reply

co-rel is right, the file to be renamed / deleted is local-settings.js file, if present in the \defaults\pref folder which points to mozilla.cfg.

co-rel is right, the file to be renamed / deleted is '''local-settings.js''' file, if present in the '''\defaults\pref''' folder which points to '''mozilla.cfg'''.

Modified by Vivek

Question owner

Thanks guys, but neither of these files exist.

Thanks guys, but neither of these files exist.
cor-el
  • Top 10 Contributor
  • Moderator
12137 solutions 112749 answers

Chosen Solution

You get that error if a mozilla.cfg file is specified, but can't be processed or isn't found.
So it must at least be specified to get that error.


Try to delete the Firefox program folder before reinstalling Firefox to be sure that all files are removed.

Download a fresh Firefox copy and save the file to the desktop.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


You get that error if a mozilla.cfg file is specified, but can't be processed or isn't found.<br /> So it must at least be specified to get that error. ---- Try to delete the Firefox program folder before reinstalling Firefox to be sure that all files are removed. Download a fresh Firefox copy and save the file to the desktop. *Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. ---- *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Modified by cor-el

Question owner

Jalapeno! Finally. Something that works. I never thought to check to see if the folder was still there after uninstalling or that there may be hidden files left behind.

Thanks Cor-el

Jalapeno! Finally. Something that works. I never thought to check to see if the folder was still there after uninstalling or that there may be hidden files left behind. Thanks Cor-el