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cannot browse by keying address in address bar

Posted

Just updated to firefox 10 and I discovered that I can key an URL into the address bar, but nothing happens when I hit the enter key.

Thanks

Chosen solution

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Nitro PDF Plug-In For Firefox and Netscape
  • Next Generation Java Plug-in 10.1.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • Google Update
  • GEPlugin
  • getplusplusadobe16291
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • DivX Web Player version 2.0.2.39
  • npdivxplayerplugin
  • HD View 3.3.0.0 Mozilla plugin
  • Zylom Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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2.0.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Flagfox
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ReminderFox
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true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
SearchPreview
5.1
true
{EF522540-89F5-46b9-B6FE-1829E2B572C6}
Tab Utilities
1.1.2
true
tabutils@ithinc.cn
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Norton Toolbar
2012.2.2.5
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
3.2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
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Name
Value
accessibility.typeaheadfind.flashBar
0
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.ca/
browser.startup.homepage_override.buildID
20111221135037
browser.startup.homepage_override.mstone
rv:10.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
browser.zoom.full
false
dom.max_script_run_time
1800
extensions.lastAppVersion
10.0
font.internaluseonly.changed
false
font.size.variable.x-western
14
general.useragent.extra.microsoftdotnet
( )
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gfx.blacklist.layers.opengl
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gfx.blacklist.webgl.angle
2
gfx.blacklist.webgl.msaa
2
gfx.blacklist.webgl.opengl
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network.cookie.prefsMigrated
true
network.http.max-persistent-connections-per-server
4
network.http.pipelining
true
network.http.pipelining.maxrequests
10
places.database.lastMaintenance
1324685891
places.history.enabled
false
places.history.expiration.transient_current_max_pages
53637
places.history.expiration.transient_optimal_database_size
85818736
places.last_vacuum
1299120302
plugin.disable_full_page_plugin_for_types
video/x-msvideo
print.print_printer
HP Photosmart C4100 series
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false
print.printer_HP_Photosmart_C4100_series.print_bgimages
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print.printer_HP_Photosmart_C4100_series.print_footercenter
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&PT
print.printer_HP_Photosmart_C4100_series.print_footerright
&D
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print.printer_HP_Photosmart_C4100_series.print_headerleft
&T
print.printer_HP_Photosmart_C4100_series.print_headerright
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print.printer_HP_Photosmart_C4100_series.print_page_delay
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print.printer_HP_Photosmart_C4100_series.print_pagedelay
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print.printer_HP_Photosmart_C4100_series.print_paper_height
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print.printer_HP_Photosmart_C4100_series.print_paper_size_unit
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print.printer_HP_Photosmart_C4100_series.print_paper_width
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print.printer_HP_Photosmart_C4100_series.print_reversed
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print.printer_HP_Photosmart_C4100_series.print_scaling
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print.printer_HP_Photosmart_C4100_series.print_shrink_to_fit
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print.printer_HP_Photosmart_C4100_series.print_to_file
false
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print.printer_HP_Photosmart_C4100_series.print_unwriteable_margin_top
0
print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor
false
print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages
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print.printer_Microsoft_Office_Document_Image_Writer.print_command
print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts
false
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top
0
print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages
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print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter
print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft
&PT
print.printer_Microsoft_Office_Document_Image_Writer.print_footerright
&D
print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter
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&T
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0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages
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print.printer_Microsoft_Office_Document_Image_Writer.print_orientation
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print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit
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print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width
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print.printer_Microsoft_Office_Document_Image_Writer.print_reversed
false
print.printer_Microsoft_Office_Document_Image_Writer.print_scaling
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print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit
false
print.printer_Microsoft_Office_Document_Image_Writer.print_to_file
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top
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print.printer_hp_photosmart_P1000_series.print_bgcolor
false
print.printer_hp_photosmart_P1000_series.print_bgimages
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print.printer_hp_photosmart_P1000_series.print_command
print.printer_hp_photosmart_P1000_series.print_downloadfonts
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print.printer_hp_photosmart_P1000_series.print_edge_bottom
0
print.printer_hp_photosmart_P1000_series.print_edge_left
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print.printer_hp_photosmart_P1000_series.print_edge_top
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print.printer_hp_photosmart_P1000_series.print_evenpages
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print.printer_hp_photosmart_P1000_series.print_footercenter
print.printer_hp_photosmart_P1000_series.print_footerleft
&PT
print.printer_hp_photosmart_P1000_series.print_footerright
&D
print.printer_hp_photosmart_P1000_series.print_headercenter
print.printer_hp_photosmart_P1000_series.print_headerleft
&T
print.printer_hp_photosmart_P1000_series.print_headerright
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print.printer_hp_photosmart_P1000_series.print_in_color
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print.printer_hp_photosmart_P1000_series.print_margin_bottom
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print.printer_hp_photosmart_P1000_series.print_oddpages
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print.printer_hp_photosmart_P1000_series.print_orientation
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print.printer_hp_photosmart_P1000_series.print_pagedelay
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print.printer_hp_photosmart_P1000_series.print_paper_width
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print.printer_hp_photosmart_P1000_series.print_scaling
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true
print.printer_hp_photosmart_P1000_series.print_to_file
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print.printer_hp_photosmart_P1000_series.print_unwriteable_margin_bottom
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print.printer_hp_photosmart_P1000_series.print_unwriteable_margin_right
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privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
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privacy.donottrackheader.enabled
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privacy.item.cookies
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privacy.item.offlineApps
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privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
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privacy.sanitize.sanitizeOnShutdown
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security.warn_viewing_mixed
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Graphics
Adapter Description
ATI Radeon X300/X550/X1050 Series
Vendor ID
1002
Device ID
5b60
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.593.100.0
Driver Date
2-10-2010
Vendor ID (GPU #2)
1002
Device ID (GPU #2)
5b70
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
8.593.100.0
Driver Date (GPU #2)
2-10-2010
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

the-edmeister
  • Top 10 Contributor
  • Moderator
3202 solutions 24441 answers

Chosen Solution

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

Question owner

Thanks the-edmeister. The problem was indeed one of the extension. It was the extension Tab Utilities which I was using to start new tabs with the home page. This is one feature that I would love to have.

Thanks again.........

zdouglas04 0 solutions 1 answers

Helpful Reply

I also had Tab Utilities installed with the same symptoms. Disabling the Add-on temporarily fixed the problem, but now the 'failures' are intermittent and I haven't been able to reliably determine the new cause.

Question owner

Hi zdouglas04... Thanks for your reply. Unfortunately I can only suggest that a different add-on is giving you problems. Once I removed Tab Utilities, my problem disappeared...

Good Luck........

joemodes...........

br_hermon 0 solutions 1 answers

I didn't have Tab Utilities installed. AVG Safe search is what was causing the problem for me. Disabled it and now I'm working fine.

CuriousGenealogist 0 solutions 3 answers

Problem: My guess is a number of people are now having this problem because of a recent AVG update. My husband was using the location/address bar in Mozilla just fine until it was interrupted by an AVG update last night (3 February 2012). Suddenly it did not work.

Solution: With much help from the Mozilla help pages (including this one) I discovered that AVG is an extension. Our operating system is Windows XP so I was able to go into "Tools" and and then click on "Add-ons." I clicked on "Extensions," found and disabled "AVG Safe Search." Now the Address Bar and Search Bar History work like a charm. Finding the solution took awhile, as I knew it would, so I didn't tackle it until this morning (4 Feb 2012).

Question: I'd be curious how many other people are having this problem as a result of the AVG update.

lsu_kb 0 solutions 1 answers

Helpful Reply

I had the same problem and disabling the AVG add-on was the solution!