Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot open the top of my web pages in anything i open, banking facebook, web pages

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

jang50
jang50
more options

'when i open my web pages and want to search in facebook, or any web page it wont let me, i cant do any bank transfers or bpay or log out of a web page

'when i open my web pages and want to search in facebook, or any web page it wont let me, i cant do any bank transfers or bpay or log out of a web page

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Recently both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons. 

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).