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How do I allow a pop up from a trusted website ie the chat help center of my internet provider?

  • 3 replies
  • 61 have this problem
  • 9 views
  • Last reply by Annmac

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I need help for a problem with Shaw.ca- my internet provider. They have an on line chat help center which I can not access because Firefox is blocing their popup. I can't find any way around it on my computer but I am not very computer literate. I can't find any help on your web site either. PLEASE HELP QUICKLY> Thanx, Ann

I need help for a problem with Shaw.ca- my internet provider. They have an on line chat help center which I can not access because Firefox is blocing their popup. I can't find any way around it on my computer but I am not very computer literate. I can't find any help on your web site either. PLEASE HELP QUICKLY> Thanx, Ann

Chosen solution

Hi Annmac,

Usually you will see a bar across the top of the page asking you if you want to allow popups. Does this happen?

If not, don't worry. You can add an exception to the pop-up blocker. Just take a look at this article and it will show you how to allow pop-ups for a particular site.

Hopefully this helps!

Read this answer in context 👍 3

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Chosen Solution

Hi Annmac,

Usually you will see a bar across the top of the page asking you if you want to allow popups. Does this happen?

If not, don't worry. You can add an exception to the pop-up blocker. Just take a look at this article and it will show you how to allow pop-ups for a particular site.

Hopefully this helps!

Modified by Matt_G

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Thanx, Matt. There isn't a tab to allow the popup but the link you gave did work. I had used that window and had looked at the Security and the Privicy settings but didn't think that Content would be the right area. I learned something new, Thanx, Ann the

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Thanx Matt, There was no tab to allow the popup but the link that you gave worked. I had found that window and had checked the Security and the Privicy areas but didn't think that Content would be what I needed- maybe another name for that tab?? Cheers, Ann