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How do I allow a pop up from a trusted website ie the chat help center of my internet provider?

Posted

I need help for a problem with Shaw.ca- my internet provider. They have an on line chat help center which I can not access because Firefox is blocing their popup. I can't find any way around it on my computer but I am not very computer literate. I can't find any help on your web site either. PLEASE HELP QUICKLY> Thanx, Ann

I need help for a problem with Shaw.ca- my internet provider. They have an on line chat help center which I can not access because Firefox is blocing their popup. I can't find any way around it on my computer but I am not very computer literate. I can't find any help on your web site either. PLEASE HELP QUICKLY> Thanx, Ann

Chosen solution

Hi Annmac,

Usually you will see a bar across the top of the page asking you if you want to allow popups. Does this happen?

If not, don't worry. You can add an exception to the pop-up blocker. Just take a look at this article and it will show you how to allow pop-ups for a particular site.

Hopefully this helps!

Read this answer in context 3

Additional System Details

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Today

Installed Plug-ins

  • Shockwave Flash 11.0 r1
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Version 1.1.7, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Adobe Shockwave for Director Netscape plug-in, version 10.2

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Matt_G 365 solutions 1860 answers

Chosen Solution

Hi Annmac,

Usually you will see a bar across the top of the page asking you if you want to allow popups. Does this happen?

If not, don't worry. You can add an exception to the pop-up blocker. Just take a look at this article and it will show you how to allow pop-ups for a particular site.

Hopefully this helps!

Hi Annmac, Usually you will see a bar across the top of the page asking you if you want to allow popups. Does this happen? If not, don't worry. You can add an exception to the pop-up blocker. Just take a look at [https://support.mozilla.com/en-US/kb/Pop-up%20blocker?s=Allow+popup&r=0&as=s#w_pop-up-blocker-settings this article] and it will show you how to allow pop-ups for a particular site. Hopefully this helps!

Modified by Matt_G

Question owner

Thanx, Matt. There isn't a tab to allow the popup but the link you gave did work. I had used that window and had looked at the Security and the Privicy settings but didn't think that Content would be the right area. I learned something new, Thanx, Ann the

Thanx, Matt. There isn't a tab to allow the popup but the link you gave did work. I had used that window and had looked at the Security and the Privicy settings but didn't think that Content would be the right area. I learned something new, Thanx, Ann the

Helpful Reply

Thanx Matt, There was no tab to allow the popup but the link that you gave worked. I had found that window and had checked the Security and the Privicy areas but didn't think that Content would be what I needed- maybe another name for that tab?? Cheers, Ann

Thanx Matt, There was no tab to allow the popup but the link that you gave worked. I had found that window and had checked the Security and the Privicy areas but didn't think that Content would be what I needed- maybe another name for that tab?? Cheers, Ann