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Why do I get this message when I try to play a song "The license cannot be downloaded because your Web browser is not supported.


I downloaded songs from a cd and when I try to play them with windows media player I get this message The license cannot be downloaded because your Web browser is not supported.

To download a license, you must install Microsoft Internet Explorer 7 or later.

To install the latest version of Internet Explorer, see the Windows Update page."

Additional System Details

Installed Plug-ins

  • TelevisionFanatic Installer Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.60831.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp
  • Office Plugin for Netscape Navigator


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Tim 150 solutions 1005 answers

On which site? It sounds like they use a technology that is IE only and require you to use Internet Explorer to use the site

Question owner

If I uninstall Firefox Internet Explorer downloads the license.

Tim 150 solutions 1005 answers

When you have Firefox installed is it set as your default browser?

Helpful Reply

Yes Firefix is my default browser.

Tim 150 solutions 1005 answers

I don't have any media to use to check, but it could be the WMP is using the default browser, Firefox in your case, and it needs to use IE. Could probably confirm that behavior by setting IE as your default browser and trying again

  • Top 10 Contributor
  • Moderator
10757 solutions 96831 answers

Helpful Reply

Did you copy the songs directly from a CD or did you download the files from a website?

You can use a different player than the Windows Media Player to play the songs if you copied them from a CD to avoid that.

Question owner

Yes I copied the songs directly from a CD. When I went to "Windows media center" It said I needed to download a license and gave me a link to down load, after I did this the songs will play on both the windows media center and windows media player. I would like to skip this process and download the license from Firefox the way you can from Internet Explorer.

Linton5zero 0 solutions 1 answers

I believe mine started because I told 'Virtual Dj' to scan my music HDD for BPM's and auto tag each of the 45'000 tracks, im assuming the program is going online to find licenses for certain drm tracks. I have attached an image of the settings for virtual dj tagging, and yes firefox is also my default browser. I found if I set IE to default it will launch it for the drm license and download successfully (something i really do not want to do