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Sync does not retain account information

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  • 1 has this problem
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  • Last reply by Ibai

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I set up my sync account as per the instructions. It worked fine, but then it disappeared. Now when I go to "options" then "sync" it is as if I never set it up and there are no options there except to set up sync. If I click on that, it prompts me to enter my account information, but then wants me to add it to a device, but its the first device I added sync to. It doesn't seem to work even though I set it up already.

I set up my sync account as per the instructions. It worked fine, but then it disappeared. Now when I go to "options" then "sync" it is as if I never set it up and there are no options there except to set up sync. If I click on that, it prompts me to enter my account information, but then wants me to add it to a device, but its the first device I added sync to. It doesn't seem to work even though I set it up already.

All Replies (1)

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Make sure that your privacy settings are not deleting the passwords when closing the browser. This is the most common reason why the behavior you are seeing happens.

Take a look to this article: Settings for privacy, browsing history and do-not-track

You should either Remember History or set up a Custom setting mode that keeps your passwords.