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I use trusteer rapport for banking but it will not support the beta version o firefox 9, any suggestions?

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I use trusteer rapport for banking but it will not support the beta version of firefox 9, any suggestions

I use trusteer rapport for banking but it will not support the beta version of firefox 9, any suggestions

Chosen solution

Trusteer informed me that a new version of their Rapport software that is compatible with Firefox 9 is available at http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

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Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • Picasa plugin
  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:9.0) Gecko/20100101 Firefox/9.0

More Information

the-edmeister
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5419 solutions 40427 answers

Use a release version instead, like Firefox 8.

Use a release version instead, like Firefox 8.

Question owner

will do, and then I will wait until firefox is as they say, more stable. thank you

will do, and then I will wait until firefox is as they say, more stable. thank you
kpcalling 0 solutions 5 answers

I have spoken directly with Trusteer Rapport about the incompatibility with Firefox 9.0 beta. They confirm it is the case but are working on a compatible version and have promised to advise me when it is available ... so keep a look out.

I have spoken directly with Trusteer Rapport about the incompatibility with Firefox 9.0 beta. They confirm it is the case but are working on a compatible version and have promised to advise me when it is available ... so keep a look out.
James
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1603 solutions 11348 answers

If they are looking into making it for the Firefox 9.0 Beta test builds, on upside they will be ready for 9.0 final.

If they are looking into making it for the Firefox 9.0 Beta test builds, on upside they will be ready for 9.0 final.
kpcalling 0 solutions 5 answers

Helpful Reply

With a few minutes to spare I have just downloaded the Firefox Version 8.0.1 to replace the 9.0 beta. It took about 30 seconds and now shows the Rapport symbol in the address bar. All previous features - Yahoo Toolbar for example - remained in place.

As above - useful precaution whilst waiting for Rapport to be made compatible with Firefox 9.00 beta.

With a few minutes to spare I have just downloaded the Firefox Version 8.0.1 to replace the 9.0 beta. It took about 30 seconds and now shows the Rapport symbol in the address bar. All previous features - Yahoo Toolbar for example - remained in place. As above - useful precaution whilst waiting for Rapport to be made compatible with Firefox 9.00 beta.

Modified by kpcalling

James
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  • Moderator
1603 solutions 11348 answers

As above - useful precaution whilst waiting for the Firefox 9.00 beta to be made compatible with Rapport.

kpcalling, you misread. It is not Firefox that has to be made compatible but rather the Trusteer Rapport stuff has to be updated.

''As above - useful precaution whilst waiting for '''the Firefox 9.00 beta to be made compatible''' with Rapport. '' kpcalling, you misread. It is not Firefox that has to be made compatible but rather the Trusteer Rapport stuff has to be updated.
kpcalling 0 solutions 5 answers

Helpful Reply

Slip James - transposition. I have amended my previous message however, today Wed 14 Dec 2011, I have received the following mail from Trusteer Rapport:

We are glad to inform you that a version of Rapport which supports Firefox 9 has been released and is now available for download in the following link: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

Please make sure to restart your computer after the installation process is completed.

HOWEVER - when I tried the update it placed the Rapport icon successfully in the Firefox 9 address bar and I though I had cracked it BUT when I later restarted Firefox 9 the Rapport icon was missing. A few tests - download Rapport upgrade again - Firefox 9 showed their icon but on reload of Firefox 9 it had disappeared.

Have sent details to Trusteer Rapport - so await further advice.

Slip James - transposition. I have amended my previous message however, today Wed 14 Dec 2011, I have received the following mail from Trusteer Rapport: ''We are glad to inform you that a version of Rapport which supports Firefox 9 has been released and is now available for download in the following link: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe Please make sure to restart your computer after the installation process is completed. '' HOWEVER - when I tried the update it placed the Rapport icon successfully in the Firefox 9 address bar and I though I had cracked it BUT when I later restarted Firefox 9 the Rapport icon was missing. A few tests - download Rapport upgrade again - Firefox 9 showed their icon but on reload of Firefox 9 it had disappeared. Have sent details to Trusteer Rapport - so await further advice.

Modified by kpcalling

kpcalling 0 solutions 5 answers

24th December 2011 - Christmas Eve.

Just to report that Trusteer Rapport is now compatible with Firefox Version 9

However - a caution/warning: Firefox 9 is now offerring an update. If you accept it it downloads a new Firefox version 10 and (you've guessed it) Trusteer Rapport is not yet compatible with Firefox Version 10 which is a beta version.. So if on V.9 currently then refuse the update when offerred.

Happy Christmas one and all.

24th December 2011 - Christmas Eve. Just to report that Trusteer Rapport is now compatible with Firefox Version 9 However - a caution/warning: Firefox 9 is now offerring an update. If you accept it it downloads a new Firefox version 10 and (you've guessed it) Trusteer Rapport is not yet compatible with Firefox Version 10 which is a beta version.. So if on V.9 currently then refuse the update when offerred. Happy Christmas one and all.
the-edmeister
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5419 solutions 40427 answers

If Mozilla is offering an update to Firefox Beta 10, you are on the Beta channel not the Release channel. You can see that in Help > About Firefox.

If Mozilla is offering an update to Firefox Beta 10, you are on the Beta channel not the Release channel. You can see that in Help > About Firefox.
James
  • Top 25 Contributor
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1603 solutions 11348 answers

In agree with Ed that you were using testing of the six 9.0 Beta builds and not the 9.0 final. The Firefox 9.0 final would only give you 9.0.1 as a update.

To get back on Firefox 9 and release channel, just download Firefox 9.0.1 from mozilla.com and install that.

In agree with Ed that you were using testing of the six 9.0 Beta builds and not the 9.0 final. The Firefox 9.0 final would only give you 9.0.1 as a update. To get back on Firefox 9 and release channel, just download Firefox 9.0.1 from mozilla.com and install that.
MiltNK 1 solutions 2 answers

Chosen Solution

Trusteer informed me that a new version of their Rapport software that is compatible with Firefox 9 is available at http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

Trusteer informed me that a new version of their Rapport software that is compatible with Firefox 9 is available at http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe