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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el
  • Archived

DigitalPixel
DigitalPixel

Firefox crashes on startup, even in safe mode. I checked for Backdoor.Ulrbot.C and found nothing.

https://crash-stats.mozilla.com/report/index/94330dc4-2b05-4f06-a38d-7054e2111116

My problem might be due to a system restore. I also use Roboform but I made sure I have the most updated version. I have also tried to uninstall and reinstall Firefox. Please advise. Thank you!

Firefox crashes on startup, even in safe mode. I checked for Backdoor.Ulrbot.C and found nothing. https://crash-stats.mozilla.com/report/index/94330dc4-2b05-4f06-a38d-7054e2111116 My problem might be due to a system restore. I also use Roboform but I made sure I have the most updated version. I have also tried to uninstall and reinstall Firefox. Please advise. Thank you!

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Try a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.