Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

Firefox crashes

Firefox
Marleen replied
Marleen
Marleen

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox.

When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox. When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110 :

All Replies (2)

the-edmeister
the-edmeister

Chosen Solution

https://crash-stats.mozilla.com/report/index/5daa5969-21ab-4805-babe-6d2ca2111111
Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

Install the latest version of Roboform 7.6.3

Marleen
Marleen Question owner

Thank you so much. It is fixed and I do not feel like I am banging my head against a wall any longer. What great help.