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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by pokermad

pokermad
pokermad
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Crashes after entering master password at browzer startup.

Crashes after entering master password at browzer startup.

Chosen solution

Your crash report: 

https://crash-stats.mozilla.com/report/index/0e833182-78d4-4995-bc25-dfc462111104
ID: 0e833182-78d4-4995-bc25-dfc462111104
Signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

The related bug report for this crash shows that it is associated with Trusteer Rapport (an application promoted by some banks for malware protection). Try disabling it by going to "Start->All Programs->Trusteer Rapport->Stop Rapport". If that stops the crashes, contact Trusteer Support to see when an updated version of their product will be made available or, if you don't need this software, uninstall it.

Ref:

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All Replies (2)

AliceWyman
AliceWyman
  • Moderator
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Chosen Solution

Your crash report: 

https://crash-stats.mozilla.com/report/index/0e833182-78d4-4995-bc25-dfc462111104
ID: 0e833182-78d4-4995-bc25-dfc462111104
Signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

The related bug report for this crash shows that it is associated with Trusteer Rapport (an application promoted by some banks for malware protection). Try disabling it by going to "Start->All Programs->Trusteer Rapport->Stop Rapport". If that stops the crashes, contact Trusteer Support to see when an updated version of their product will be made available or, if you don't need this software, uninstall it.

Ref:

pokermad
pokermad Question owner
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TYVM, much appreciated the fast assistance.