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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by gtwest

gtwest
gtwest
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Firefox will not start and crashes everytime I try to open it even in Safe mode.

Having to use another computer to send this message

Firefox will not start and crashes everytime I try to open it even in Safe mode. Having to use another computer to send this message

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4274753a-dd82-4833-b3f5-66902211110
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

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All Replies (2)

knorretje
knorretje
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4274753a-dd82-4833-b3f5-66902211110
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

gtwest
gtwest Question owner
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Thanks, that has sorted the problem out.

I contacted Trusteer Rapport and they are aware of the problem and are hoping to release a fix for the problem with Firefox.

They told me to stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport

And this stoped Firefox crashing.

Thanks!