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F5 does not show images and stylesheets

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by Jim_Tromp

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When I load a page for the first time all is fine, however when I hit F5, the page does not connect to any of the styles/scripts and images are not loaded at all. I tried to run FF (7.0.1) in safe mode, which did not resolve the issue.

But any page from our system, including ones with much simpler layouts give the exact same error...

When I load a page for the first time all is fine, however when I hit F5, the page does not connect to any of the styles/scripts and images are not loaded at all. I tried to run FF (7.0.1) in safe mode, which did not resolve the issue. But any page from our system, including ones with much simpler layouts give the exact same error...

Modified by Jim_Tromp

Chosen solution

Thanks for your help, we did figure out the issue here after a lot of digging around... We use Abyss 2.5 for our web server. Appearantly there is a bug with the content-length on images (and any supporting files) not being set correctly (at all). When you load the page the first time all is fine, but when you refresh the images are read from the cached files, and FF 7.01 does not agree with the corrupt headers on the image files (correct behavior from FF, but stricter than in earlier versions!). We upgraded the webserver to version 2.7, which resolved this issue... We did find an older post that pointed us in the right direction as well: https://bugzilla.mozilla.org/show_bug.cgi?id=682511 Thanks again, and for everyone using Abyss Web Server... DO UPGRADE TO THE LATEST VERSION OR YOU WILL HAVE THE SAME ISSUES WITH FF 7.01...!

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Sounds like a problem with the cache.

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).


Try to reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
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Chosen Solution

Thanks for your help, we did figure out the issue here after a lot of digging around... We use Abyss 2.5 for our web server. Appearantly there is a bug with the content-length on images (and any supporting files) not being set correctly (at all). When you load the page the first time all is fine, but when you refresh the images are read from the cached files, and FF 7.01 does not agree with the corrupt headers on the image files (correct behavior from FF, but stricter than in earlier versions!). We upgraded the webserver to version 2.7, which resolved this issue... We did find an older post that pointed us in the right direction as well: https://bugzilla.mozilla.org/show_bug.cgi?id=682511 Thanks again, and for everyone using Abyss Web Server... DO UPGRADE TO THE LATEST VERSION OR YOU WILL HAVE THE SAME ISSUES WITH FF 7.01...!