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firefox will not uninstall.

Posted

I cannot uninstall Firefox from my Vista PC. I have Firefox 8.

I used the control Panel "uninstall program" first - nothing happened. Then I went to program files/Mozilla Firefox/uninstall/helper.exe and ran that as administrator - nothing happened. I did these after reading the uninstall instructions on Firefox support.

I am experiencing no problems with Firefox. I just want to uninstall and then do a new install perhaps as a non-beta user.

I noticed I have two Mozilla folders in the C:/Program Files folder. One is names "Mozilla Firefox", the other is named "Mozilla Firefox 4.0 Beta 12". Is this to be expected or could it be the source of my problem?

Thank you for any help.

Modified by gregorylwiseman

Chosen solution

Take CARE with trying to uninstall firefox. If you take options saying something like remove personal settings, it is likely to remove profile files form ALL normally installed versions of Firefox, and you will loose pass words and bookmarks etc.

If you have a beta install of firefox and a standard install it may be normal to have two sets of program folders/paths.

That could be part of your problem, I deliberately run multiple versions. but if that is done it is considered unusual, and a slightly advanced topic. To run multiple versions correctly multiple profiles need to be used.

All you need to do initially is to install the current version to Firefox. It will install over the existing copy without you needing to delete anything, or uninstall anything. Go to one of the standard sites : http://www.mozilla.org/en-US/products/download.html

The uninstalls should have worked, but maybe you are lucky they did not, at least you will not have lost the profiles. Presumably you have only the one profile and therfore all your bookmarks are in one profile, or do you see totally different bookmarks in each version ?
(indicating you may already have two profiles).

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.0 r1
  • Google Updater pluginhttp://pack.google.com/
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • 4.0.60831.0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • GEPlugin
  • DivX VOD Helper Plug-in
  • DivX Web Player version 2.1.1.94
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8017 answers

Chosen Solution

Take CARE with trying to uninstall firefox. If you take options saying something like remove personal settings, it is likely to remove profile files form ALL normally installed versions of Firefox, and you will loose pass words and bookmarks etc.

If you have a beta install of firefox and a standard install it may be normal to have two sets of program folders/paths.

That could be part of your problem, I deliberately run multiple versions. but if that is done it is considered unusual, and a slightly advanced topic. To run multiple versions correctly multiple profiles need to be used.

All you need to do initially is to install the current version to Firefox. It will install over the existing copy without you needing to delete anything, or uninstall anything. Go to one of the standard sites : http://www.mozilla.org/en-US/products/download.html

The uninstalls should have worked, but maybe you are lucky they did not, at least you will not have lost the profiles. Presumably you have only the one profile and therfore all your bookmarks are in one profile, or do you see totally different bookmarks in each version ?
(indicating you may already have two profiles).

Question owner

Thank you John, your explanation was very helpful to me. I have always accessed Firefox from the quick launch panel on my desktop. After reading your reply I went to the Start button to launch both versions of Firefox to see what exactly I had. I learned that the 2nd folder was the "Safe Mode" of version 8.

Now that I understand I have only one version of Firefox and one profile, I will leave it be.

Thank you again for your excellent help.