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Site works with Safari & Chrome but not Firefox

  • 8 replies
  • 1 has this problem
  • 3267 views
  • Last reply by cor-el

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I developed a Family Tree Web Site and there is a function that works perfectly well in Safari & Chrome but does not work in Firefox.

I have a button that is linked to open up a file. When I click on the button in Safari & Chrome the file opens without any issue. In Firefox, the URL appears at the top of the screen but the file does not “automatically open”. If I bring the cursor up to the URL and reclick on the URL the file will open. The need to physically have to enter the URL is not present in other Browsers. Is there something I can do to fix this problem?

Chosen solution

Works here as well.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

You can try to clear the cache.

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
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All Replies (8)

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A good place to ask advice about web development is at the mozillaZine Web Development/Standards Evangelism forum.
The helpers at that forum are more knowledgeable about web development issues.
You need to register at the mozillaZine forum site in order to post at that forum.

See http://forums.mozillazine.org/viewforum.php?f=25

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I took the above advice and have posted a detailed description of the issue at the above site. In the meantime, I tested my Code on Firefox 3.6.23 and Firefox 5.0 and it works fine. I then tested my code on Firefox 6.0 and 7.01 and it exhibits the problem described above. Therefore, this problem is being caused by some change in Firefox processing between versions 5.0 and 6.0. Is there such a thing as a Firefox developer to whom I can provide the code so that they can determine why older versions of Firefox work but new versions do not.

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Why not just post a link to your website?

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I have had several people test and they all claim the Web Site works perfectly. Guess my question is what is unique about my computer? What setting or parameter do I have set that is making my computer act differently when I use Firefox 7.01 as opposed to 5.0 or 3.26? I have set up a test site that people can look at.

Www.wallack-family-tree-test.com

user name (all lower case) viewtree Password (all lower case haleydog

The only valid link is Wallack/Pisik/Breiman

In either one of the Contents Sections click on Surnames

Next click on Rose

When the next page is displayed Rose should be on the top of the page and http://wallack-family-tree-test.com/iWeb/Welcome_files/DR_IDX/IDX001.HTM#ROSE should be in the URL field.

If you see this then things are working properly. On my computer, I see the correct data in the URL field but the Page that is loaded HAS NOT automatically scrolled down to ROSE. Rather, it is at the TOP of the page and I either have to scroll down to Rose or I can bring the mouse cursor up to the URL field and hit enter. My question - Why is my system NOT scrolling down?

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Chosen Solution

Works here as well.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

You can try to clear the cache.

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
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Thanks. It turns out that if I disable 1 Password then the Web Site works fine. You wouldn’t have any idea why 1 Password would cause such a problem?

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You're welcome.

I have no idea why 1Password would cause this.
You can try to contact !Password support and see if they can replicate that.