Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I tried to reload the older version of FF that suits my computer it reloaded with the same toolbar from "MyPoints" which was causing the problem, and FF still doesn't load?

more options

I tried to download the older version of Firefox which will work w/ my Mac OS 10.4.11 sys, but the pesky MyPoints toolbar came with it. Why? So Firefox still doesn't load. It's stuck about 3/4 of the blue bar.

I tried to download the older version of Firefox which will work w/ my Mac OS 10.4.11 sys, but the pesky MyPoints toolbar came with it. Why? So Firefox still doesn't load. It's stuck about 3/4 of the blue bar.

All Replies (2)

more options

Be sure to download Firefox from the Mozilla server.

You are unfortunately out of luck with an Intel Mac and OS X 10.4.11 Best would be to update to OS X 10.5 or later if you want to use Firefox 4 and later versions (current is 6.0.2).

Modified by cor-el

more options

Reloading an older version of Firefox doesn't get rid add-ons that you have installed. You need to uninstall that My Points toolbar add-on. Try using the Firefox SafeMode to uninstall it.

http://support.mozilla.com/en-US/kb/Safe+Mode