Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a HP laptop with a fingerprint scanner and it does not work on Firefox, but it does work on internet explorer. Why is this? I always use Firefox and would like my scanner to work with it. Thank you.

Everything is pretty much stated in my question, just wanted to ask because I'd much rather use Firefox than Explorer. Hope you guys will fix this soon.

Everything is pretty much stated in my question, just wanted to ask because I'd much rather use Firefox than Explorer. Hope you guys will fix this soon.

Chosen solution

The latest update for HP Simple Pass from Egistec fully compatible with FF5/6 and maybe 7/8/9...

You can get it at:
http://www.egistec.com/websitedownload/patch/BioExcess/RELEASE7.1BUILD5.9%20BIOEXCESS7.1B5.0-HP.zip

Read this answer in context 👍 2

All Replies (4)

Chosen Solution

The latest update for HP Simple Pass from Egistec fully compatible with FF5/6 and maybe 7/8/9...

You can get it at:
http://www.egistec.com/websitedownload/patch/BioExcess/RELEASE7.1BUILD5.9%20BIOEXCESS7.1B5.0-HP.zip

Thanks, I'll give it a try see what happens.

That did not work for me. Anyone know of other fixes? Or where I can download a version of firefox it will work with? Mine worked fine until firefox updated it's self now simple pass will not recognize any log on screen.

Yeah it did not work for me either, it would download it but it did not do anything.