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when firefox starts get error XUL Runner platform

Posted

installed 6.0.2 on windows 7 version kb2607712 but when firefox starts get error XUL Runner platform version 6.0.1 is not compatible with mivesrion >=6.0.2 maxversion >=6.0.2'. have uninstalled and downloaded and re-installed but same problem occurs.. after this firefox wont start at all.

installed 6.0.2 on windows 7 version kb2607712 but when firefox starts get error XUL Runner platform version 6.0.1 is not compatible with mivesrion >=6.0.2 maxversion >=6.0.2'. have uninstalled and downloaded and re-installed but same problem occurs.. after this firefox wont start at all.

Chosen solution

Did you make sure that all files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) are removed and that folder as well?

You can try to boot Windows in Safe mode (press F8 on the boot screen) to see if that allows to install Firefox.

You can also try a custom install in a different directory like "C:\Program Files\Mozilla Firefox6\"

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Additional System Details

Installed Plug-ins

unable to id as firefox crashes before starting

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MATP; .NET4.0C; Tablet PC 2.0)

More Information

Hasan 469 solutions 5600 answers

Download latest Firefox version using one of these links:

Uninstall your current Firefox

Install Firefox using the downloaded & saved Firefox installer file

Check and tell if its working.

Download latest Firefox version using one of these links: * http://www.mozilla.com/en-US/firefox/new/ * http://www.mozilla.com/en-US/firefox/central/ * http://www.mozilla.com/en-US/firefox/fx/ * http://www.mozilla.com/en-US/firefox/all.html Uninstall your current Firefox * https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox * DO NOT SELECT TO REMOVE USER DATA AND SETTINGS Install Firefox using the downloaded & saved Firefox installer file * https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows Check and tell if its working.

Question owner

tried that twice. if I could get an earlier version I would install and try. First tho I will rollback to a restore point.

tried that twice. if I could get an earlier version I would install and try. First tho I will rollback to a restore point.
Hasan 469 solutions 5600 answers

Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if its working.

Create a New Profile as a test to check if your current profile is causing the problems. -> Basic Troubleshooting: Make a New Profile * https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile -> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile. -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if its working.
re_buchanan 0 solutions 1 answers

This won't help the OP, but FWIW I simply reinstalled 6.0.2 (without doing the uninstall) and all appears to be well.

This won't help the OP, but FWIW I simply reinstalled 6.0.2 (without doing the uninstall) and all appears to be well.
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

Do you have ZoneAlarm Extreme?

Do you have ZoneAlarm Extreme? *[[/questions/869812]] *[[/questions/869951]]

Question owner

tried to run but the same problem occurs - I cannot get past the error to be able to change the profile.

tried to run but the same problem occurs - I cannot get past the error to be able to change the profile.

Question owner

tried that too....

tried that too....

Question owner

yes. I shut down zonealarm and reinstalled but the same error occurs.

yes. I shut down zonealarm and reinstalled but the same error occurs.
Hasan 469 solutions 5600 answers

XULRunner error after an update

Check and tell if its working.

XULRunner error after an update * http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Check and tell if its working.

Modified by Hasan

Question owner

same old..... removed firefox as completely as I could see from directories and registry. shut down zonealarm. fresh reinstall. still no joy.

same old..... removed firefox as completely as I could see from directories and registry. shut down zonealarm. fresh reinstall. still no joy.
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

Chosen Solution

Did you make sure that all files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) are removed and that folder as well?

You can try to boot Windows in Safe mode (press F8 on the boot screen) to see if that allows to install Firefox.

You can also try a custom install in a different directory like "C:\Program Files\Mozilla Firefox6\"

Did you make sure that all files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) are removed and that folder as well? You can try to boot Windows in Safe mode (press F8 on the boot screen) to see if that allows to install Firefox. You can also try a custom install in a different directory like "C:\Program Files\Mozilla Firefox6\" * https://support.mozilla.com/kb/Custom+installation+of+Firefox+on+Windows

Question owner

hhmmm. I created a new directory, and installed ok. checking all the instances of firefox and version references in files across the pc will take a while. but I'll see if I can find the offending snippet.

hhmmm. I created a new directory, and installed ok. checking all the instances of firefox and version references in files across the pc will take a while. but I'll see if I can find the offending snippet.
dickhull 0 solutions 1 answers

Installing using the custom option and designating a new directory worked for me also. Thanks for the suggestion.

Installing using the custom option and designating a new directory worked for me also. Thanks for the suggestion.
Hasan 469 solutions 5600 answers

Glad to hear it

Glad to hear it

Modified by Hasan