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Incorrect characters-or none at all when typing on any website

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  • 4 have this problem
  • Last reply by cor-el

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The number/symbol row of keys does not work on ANY webpage. There is either no response to a keystroke, or a copy of the last letter typed is returned. I can only get numbers from the number pad, and if I need a symbol like '@', I have to copy it from somewhere else, like a Word document or the character map. The keys work fine in MS Office Programs. I use an older version of Firefox, for compatibility with my online classes.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

You can also try to do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before installing a new copy of the latest Firefox 3.6.x version.

BTW, you can install the portable Firefox 3.6.x version to access websites that do not work with Firefox 5+.