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Solved Archived

I cannot open new tabs. None of the "new tab" icon, cntl-T, or file-New Tab work. How can I fix this?

Firefox
WesPoteet replied 15 years ago
WesPoteet
WesPoteet

they simply do not work. click the icon - no new tab ctrl-T - no new tab file->new tab - no new taB

FireFox 3.6.20 -- Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.20) Gecko/20110803 AskTbTRL2/3.12.5.17640 Firefox/3.6.12 NET_mmhpset ( .NET CLR 3.5.30729) Win/XP-SP3

they simply do not work. click the icon - no new tab ctrl-T - no new tab file->new tab - no new taB FireFox 3.6.20 -- Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.20) Gecko/20110803 AskTbTRL2/3.12.5.17640 Firefox/3.6.12 NET_mmhpset ( .NET CLR 3.5.30729) Win/XP-SP3

All Replies (2)

cor-el
cor-el
  • Moderator

Chosen Solution

This issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)

Your system details show that toolbar in the user agent as AskTbTRL2/3.12.5.17640

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

WesPoteet
WesPoteet Question owner

since I wasn't interested in the Ask toolbar I simply uninstalled it (without going through all the testing) and things work fine now. Thank you.