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When I open Firefox, the whole page is transposed a quarter of the scree to the righ, so that I can't access the scroll bar; Firefox works OK in safe mode.

Posted

When I open Firefox to access the WWW, the whole firefox page displaces a quarter of the screen to the right, so that the scroll bar is off the screen. The left quarter of the screen is blank grey. Firefox works fine in safe mode. All antivirus etc. stuff is up to date and scans show no problems. Everything else is OK, including Internet Explorer.

When I open Firefox to access the WWW, the whole firefox page displaces a quarter of the screen to the right, so that the scroll bar is off the screen. The left quarter of the screen is blank grey. Firefox works fine in safe mode. All antivirus etc. stuff is up to date and scans show no problems. Everything else is OK, including Internet Explorer.

Additional System Details

This happened

Every time Firefox opened

This started when...

About two months ago, but I've just got around to asking you just now.

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Yahoo! activeX Plug-in Bridge
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17690 solutions 160039 answers

This issue can be caused by the Babylon Toolbar extension

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
This issue can be caused by the Babylon Toolbar extension *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears. *Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")