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Constantly getting "Server Error in '/' Application." when trying to log into http://mail.live.com

Posted

I'm trying to log into a hotmail.co.uk account via mail.live.com and keep getting the above error. I have cleared recent history and disabled Adblock but no success. I'm using Windows 7 SP1 and Firefox 5.0:

The page isn't redirecting properly

 Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
       
 This problem can sometimes be caused by disabling or refusing to accept
   cookies.

The error page then received is as follows:

Server Error in '/' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration>

   <system.web>
       <customErrors mode="Off"/>
   </system.web>

</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration>

   <system.web>
       <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
   </system.web>

</configuration>

Would appreciate any help you can give. Many thanks, Ben

Chosen solution

Hi cor-el,

                   Do not have .override pref on general.useragent.
                  Dave King
Read this answer in context 4

Additional System Details

Sites Affected

http://mail.live.com

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Picasa plugin
  • 4.0.60531.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15 Mnenhy/0.7.5.666

More Information

Application Basics
Name
Firefox
Version
5.0
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15 Mnenhy/0.7.5.666
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Any key
1.6.4
true
{60dc76ae-47f1-42e5-997f-7f1ef3d6f3e8}
FoxLingo
2.7.2
true
{ef62e1ce-d2a4-4cdd-b7ec-92b120366b66}
Norton Toolbar
2011.7.0.8
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Perapera-kun: Popup Japanese and Chinese Translator
2.1.1
true
chineseperakun@gmail.com
Perapera-kun: Popup Japanese and Chinese Translator
2.1.1
true
peraperakun@gmail.com
Personas
1.6.2
true
personas@christopher.beard
Rikaichan
2.03
true
{0AA9101C-D3C1-4129-A9B7-D778C6A17F82}
Symantec IPS
3.0
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Adblock Plus
1.3.9
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Google Toolbar for Firefox
7.1.20110512W
false
{3112ca9c-de6d-4884-a869-9855de68056c}
HP Smart Web Printing
4.5
false
smartwebprinting@hp.com
IE Tab
1.5.20090525
false
{77b819fa-95ad-4f2c-ac7c-486b356188a9}
Japanese-English Dictionary for rikaichan
1.11
false
{6D898772-AD34-4c16-86BB-9DE787A5DEA0}
McAfee SiteAdvisor
3.3.1
false
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Names Dictionary for rikaichan
1.11
false
{566D6332-1439-43bf-857E-7AD5F137AD0C}
XHTML Ruby Support
3.0.2009060901
false
{0620B69D-7B58-416d-A92A-0198860C2757}
Yahoo! Toolbar
2.1.3.20100310105313
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
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Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
20
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.co.uk/
browser.startup.homepage_override.buildID
20110615151330
browser.startup.homepage_override.mstone
rv:5.0
browser.tabs.loadInBackground
false
dom.max_script_run_time
1800
extensions.lastAppVersion
5.0
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15 Mnenhy/0.7.5.666
keyword.URL
http://search.avg.com/route/?d=4ae2dbf7&v=6.010.006.004&i=23&tp=ab&iy=b&ychte=uk&lng=en-US&q=
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
places.database.lastMaintenance
1312134385
places.history.expiration.transient_current_max_pages
92190
places.last_vacuum
1295891784
print.print_printer
HPF40052 (HP Photosmart Wireless B109n-z)
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_bgcolor
false
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_bgimages
false
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_command
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_downloadfonts
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0
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_edge_left
0
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_footercenter
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_footerleft
&PT
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_footerright
&D
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_headercenter
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_headerleft
&T
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_headerright
&U
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_in_color
true
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_margin_bottom
0.5
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_margin_left
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_margin_right
0.5
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_margin_top
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_orientation
0
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_page_delay
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_paper_data
9
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_paper_height
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0
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_paper_width
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_reversed
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_scaling
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_shrink_to_fit
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_to_file
false
print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_unwriteable_margin_bottom
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_unwriteable_margin_left
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_unwriteable_margin_right
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print.printer_HPF40052_(HP_Photosmart_Wireless_B109n-z).print_unwriteable_margin_top
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print.printer_HP_DeskJet_560C.print_bgcolor
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security.OCSP.URL
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Builtin Object Token:IPS CLASE1 root
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Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
8086
Device ID
0046
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
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Driver Date
7-28-2010
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17563, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/2

cor-el
  • Top 10 Contributor
  • Moderator
10760 solutions 96842 answers

You have a corrupted user agent that identifies you as Firefox/2.0.0.15

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.15) Gecko/20080623 Firefox/2.0.0.15 Mnenhy/0.7.5.666

See:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Question owner

Thanks for this cor-el Unfortunately I'm a complete novice and while I have an idea what the problem is I haven't been able to carry out the first part of your answer because Firefox 5.0 is so different in its layout to the Firefoxes mentioned in the articles you refer to. I think it's important that I do the first part of your answer before anything else, but how do I get into about:config on Firefox 5.0? I have also thought of looking at the user.js file but can't find it on Windows 7. I've cleared the cache, by the way, and that makes no difference.

cor-el
  • Top 10 Contributor
  • Moderator
10760 solutions 96842 answers

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold(user set).
  • Preferences can be reset to the default or changed via the right-click context menu.

Start typing this in the Filter: general.useragent

You should see the bold general.useragent.override pref.
You can right that bold, user set, pref and select "Reset" from the right-click context menu that opens.
Close (Firefox > Exit or File > Exit) and restart Firefox to remove the pref entirely.

Question owner

Thanks cor-el! Got into the config file OK and made the changes, saved and exited and all now works OK. Great to see how well the support system works. Thanks again

davekingspain@gmail.com 1 solutions 2 answers

Chosen Solution

Hi cor-el,

                   Do not have .override pref on general.useragent.
                  Dave King
bencourtice 0 solutions 2 answers

I followed this advice. Now the pages that had the "Server Error in '/' Application" message just have a 404 not found message. Grrrrr.

bencourtice 0 solutions 2 answers

Actually, I just found out that other people in the office here are having the same problem with the same websites. Maybe it's not my computer after all. :s