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hotmail is not accepting attachments when in firefox, however in explorer they will upload regularly, why?

  • 4 replies
  • 2 have this problem
  • 35 views
  • Last reply by Hasan

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if I am in firefox, in hotmail the icon for attachments is greyed or doesn't clic to open the upload dialog

Chosen solution

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Clear the Network Cache

https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache

You can also try to reload the web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

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All Replies (4)

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Chosen Solution

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Clear the Network Cache

https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache

You can also try to reload the web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

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Taken from: https://support.mozilla.com/en-US/questions/825942#answer-188725

silkphoenix: Do you have Microsoft Silverlight plugin-in installed? If you do, disable it and see if it works for your Hotmail, it did for mine:

Tools > Add-ons and look for "Silverlight" plug-in.

Taken from: https://support.mozilla.com/en-US/questions/788596#answer-151188

mercedesbenz: I had the same problem with Hotmail after upgrading to FireFox 4 recently. The 'attachment' button wasn't clickable even though the icon appeared on my screen.

It resolved when I disabled Silverlight under the Firefox Add-On > Plugins then I went to www.microsoft.com/getsilverlight/ and downloaded the Silverlight plugin and ran it with Firefox closed. And upon reopening of Firefox, my Hotmail 'attachments' was working again.

Check and tell if its working.

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Thanks a lot, it worked!

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