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Had shockwave.com bookmark years no problems. get message; Internal Server Error Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.35a802cc.1312120925.215c7b5. Solution??

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  • 19 have this problem
  • 6 views
  • Last reply by Louie57

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Had Shockwave.com bookmark for years with no problems until yesterday. Now when I go to it via bookmark or manually I get this message; Internal Server Error - Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.35a802cc.1312120925.215c7b5. How do I correct this problem?

Had Shockwave.com bookmark for years with no problems until yesterday. Now when I go to it via bookmark or manually I get this message; Internal Server Error - Read The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.35a802cc.1312120925.215c7b5. How do I correct this problem?

Chosen solution

I started having this problem a couple of days ago. I was able to access the site by going to: http://secure.shockwave.com/home.jsp It does not work just to enter "secure.shockwave.com". Hope this helps!

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Chosen Solution

I started having this problem a couple of days ago. I was able to access the site by going to: http://secure.shockwave.com/home.jsp It does not work just to enter "secure.shockwave.com". Hope this helps!

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
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Thanks so much VTewks. Tried it and it worked. Really appreciate your reply.

Modified by Louie57

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Thanks for your reply cor-el. Used your recommendation as an added step.

Modified by Louie57