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  • 17 replies
  • 6 have this problem
  • Last reply by cor-el

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I can't play any music in, the play buttons are always greyed out. If I go to the exact same url in IE i can play the music fine. I currently have Shockwave Flash plug-in installed on Firefox 5.

All Replies (17)

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and this is suppose to be 'support'?

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-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select Restart with Add-ons Disabled

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins

-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars

-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Remember History"

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries

-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)

-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)

-> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

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None of the above worked. I'm pretty sure it's Adobe Flash issue though. Now when I click on a link to play a song it asks me to install install_flashplayer10_mssd_aih.exe but when i try to do this the installation fails saying the 'metafile download failed'.

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Try to clear the Flash cookies (LSO) and settings.

Flash Website Storage Settings panel:

See also Flash Local storage settings:

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Still no go.

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Do you have security software (firewall with enhanced settings) that can block Flash?

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Check that you aren't blocking images from some domains. See:

-> Check the permissions for the domain in the current tab in Tools > Page Info > Permissions

-> Check that images are enabled: Tools > Options > Content: [X] Load images automatically

-> Check the Exceptions in Tools > Options > Content: Load Images > Exceptions

-> Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images)

There are also extensions (Tools > Add-ons > Extensions) that can block images.

Troubleshooting Extensions and Themes

Check and tell if its working.

Modified by Hasan

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Still no go. No blocked images from what I can see. There are some greyed out but none blocked. See attachment.

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I've also got Flash up to date so i don't think it's that after all.

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Adobe Flash Player

Check and tell if its working.

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Flash is definitely up to date. I doubt it would work on IE otherwise.

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Video or audio does not play

Check and tell if its working.

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What do you see if you right-click the Flash player?

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And now grooveshark isn't playing any music. I can search grooveshark, add music to a playlist but when click on song there is no sound. Once again, it works on IE. After years of enjoying Firefox I'm really starting to dislike it intensely!

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Got grooveshark back working; Windows Presentation Foundation add-on was diasbaled. Still can't get myspace to work though.

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cor-el - right-click flash player where?

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On the web page that give you problems to see if you get an error message from the Flash player.

Did you try Save mode ?