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what do you do when "CSRF verification failed?"

Posted

Forbidden (403)

CSRF verification failed. Request aborted.

You are seeing this message because this HTTPS site requires a 'Referer header' to be sent by your Web browser, but none was sent. This header is required for security reasons, to ensure that your browser is not being hijacked by third parties.

If you have configured your browser to disable 'Referer' headers, please re-enable them, at least for this site, or for HTTPS connections, or for 'same-origin' requests.

Additional System Details

Sites Affected

https://www.pokemon.com/us/account/pgl/signup/

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

Hasan 477 solutions 5600 answers

-> Tap ALT key or press F10 to show the Menu Bar

-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click "Clear Now"

-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache) click Clear Now button

-> Click OK on Options window

Check and tell if its working.

Question owner

still not working. same problem.

Hasan 477 solutions 5600 answers

Errors loading secure sites

https://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_errors-loading-secure-sites

Check and tell if its working.

Modified by Hasan

Question owner

that didn't help either. Do you know how to make Firefox send a "Referer header" like the 403 message suggests?

Question owner

I don't know why Firefox won't load this type of page, but it works on Internet Explorer, so I guess I'll just use that. Thanks for trying to help though.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

CSRF protection is done via cookies, so make sure that you do not block cookies from that website.


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"