Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

I can no longer get Youtube videos to play in Firefox (v5 on Win XP), while I can with Google Chrome - any ideas?

Firefox
cor-el replied
bob_little
bob_little

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

All Replies (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
bob_little
bob_little Question owner

Thanks for your advice - worked perfectly.